So, last week after the wedding, the wedding coordinator from the hotel sent me an email about how she enjoyed working with us and how everything was so much fun, etc. DH and I had already discussed some things that we were unhappy about and had an email prepared to send her, so I finished it up and fired it off.It was a pretty good wedding. There were no overt disasters, but there were a lot of shortcomings with the service, and DH and I felt that for what we were promised and how much was spent, we did not receive the quality we expected. For example, we were in a separate room for cocktail hour. They set the room with too few seats and FIL ended up snagging some from another room. They didn't serve us all of the hors d'oeuvres, and it didn't look like the waiter was coming back, so DH had to go to the regular cocktail hour to have someone bring the rest. The bridal party and the first three tables of family were supposed to be served drinks during dinner, even though the bar was closed to everyone else. No one offered drinks to anyone, not even the bridal party. The WC checked on me exactly once, she got me and DH each a drink halfway through dinner (after DH asked one of the waiters who never returned). The she asked the bridal party, but by then the hour had passed and the bar had already opened again. From what I heard, the bartenders didn't know how to make mixed drinks anyway. I only ordered one drink from the bar and it, too, was made incorrect.DH and I also spent 40 minutes after it was all over telling the staff which decorations were ours and needed to be packed and which ones belonged to the hotel. We wanted to go up to our room, but the staff was clueless and everyone kept coming to me. The WC was nowhere to be found, and I imagine was probably home in bed. We were also promised a bottle of champagne in our room and hot breakfast the next morning, neither of which was provided.She responded that she didn't have any complaints from the staff or anyone and she's surprised to hear that from us. Of course there were no complaints- I couldn't find a member of the staff to help me, much less to complain to! And DH and I were the only ones who knew ALL of the things that we were missing, so who else could complain about it?She didn't actually apologize or take responsibility for anything that happened. It was, "I am so sorry to hear of all of your frustrations." After basically saying that she has no idea how this is possibly her fault, she did offer us a one-night stay at the hotel with a bottle of champagne and a hot breakfast.DH and I plan to take her up on her offer because at least it's something... but I still feel like I want to yell at someone, because she just doesn't get it. There was no one to speak with. If the waiters had been around, I would have asked them for what we were missing to begin with. And I did summon her once during dinner and it took 15 minutes for her to show up. I didn't have 15 minutes to waste every time we needed something.I don't know if they were trying to save money by not providing us with everything, or if the staff was just that inept. And I don't really think that a $200 hotel stay makes up for the food and drinks were weren't provided and the 40 minutes of our time. But she still thinks that she and her staff are not to blame.Your two cents?