I had heard good things about A Storybook Ending. However, my experience was much worse than I ever could have imagined. Initially, when we went to look for bridesmaid dresses, we were escorted to the back room and left alone. Every time we had a question, we were forced to go on a search for an available employee. When the dresses were ordered, we were given a date that they claimed was the latest day the dresses would arrive. When that day came, I gave the store a call and they accused me of lying and insisted that the they told me the delivery would be within weeks of the date they gave me. The icing on the cake was that one of the out of town bridesmaids was told that they would ship the dress to her. When she decided to double check the shipping arrangements (because of the problems we had), she was also accused of lying. I completely understand that problems arise but I cannot accept horrible customer service. You may find your perfect dress but your experience may have you regretting your choice to shop at A Storybook Ending. If you are looking for a specific dress that they carry...there are many other options in the Quad Cities that carry the same designers. If nothing else, try the dress on at their shop and order online!
The more I share this story with others...the more I hear of others with similar stories. The unfortunate part is that the owner provides the same level of customer service as the employees so other than a bad review...there's not much you can do after you have ordered the dresses.