H and I live in the middle of nowhere. So much so that we can't have high speed internet because all the ports are full because AT&T is the only provider in the area. I also can't get Time Warner Cable because they don't come out that far. So in order for us to have satellite we have Direct TV. To have internet (which we have to have because H is in school and has an online class and I have to have the ability to work from home), we have to have a mobile hot spot through AT&T which is $50 a month for shitty service. Our Direct TV bill was $80 per month and just increased to $130 because our 1-year new customer promotion ran up.
Well about a month ago I got a feeling to check with TWC if they serviced my house yet. I was told they did, so yay! Well I called today to set up the order, installation time, and programming. I then started to cancel my other services (and pay cancellation fees) when I get an email from TWC saying "oh, nope, we don't service your area. Sorry". I was livid! I called and talked with someone who told me that the guy I talked to should have told me that they had to survey the area first to make sure it was serviceable before setting an installation date (or taking my card info).
Luckily, my cancellations hadn't gone through yet so I cancelled my cancellations and asked Direct TV what deals they could give me to keep me as a loyal customer. I know, I KNOW, that the deals run out in the first year, but they usually will give you another deal to keep you as a customer. Nope, they gave me $10 off only because I asked if they had state employees discounts.
I'm just frustrated because I was excited to be saving money with TWC (only $115 per month versus $180 with what we have now) and to have good internet and now we can't and I'm freaking out about the $50 increase on Direct TV.