the phillips rep made a happy mistake -- i had my pump on friday morning. it's totally new -- new horns, bottles, valves, ice packs, the whole bit. i'm packing up the old stuff, including old bottles and nips, and mailing it back tomorrow.
they also sent me a new double hand pump, also with new valves and bottles. hilariously, it had a couple of wads of colored tissue paper inside, like it was a gift.
yay for phillips! BUY AVENT!