I figured an AE would be best since this is about work and I don't want anyone to be able to find it.
I work for a really small company. There are 5 people in my office and 5 people who work in our warehouse. We also have a corporate office. At my office, B handles the day to day operations. B got his friend R hired to handle the service portion of our company. I don't work for either of them. I work alone and I don't have a boss. The 5 warehouse people are loosely managed by B and R.
A couple of months ago they let go the person who used to handle the day to day operations and told B it was his new job along with his old responsibilities. Other than B, I have been at the company the longest. I used to be the office manager and handle the service stuff.
The warehouse people feel comfortable coming to me with their concerns and complaints because they know I'll do whatever I can to fix it for them even though its not part of my job. Recently, I've had a ton of complaints about B and R. B can not manage people or plan in advance. Its just his personality. This never used to be a problem before his job description changed. Now its a huge problem. I've had complaints about not calling customers back, telling employees they would place an order for something we needed urgently and never doing it, lying to employees, not doing their jobs and blaming it on other employees, making unnecessary large purchases with the company credit cards, etc. I also have my own complaints that I've kept to myself.
Since I used to do a huge portion of R's job, I offered to train him multiple times. He's always too busy to ever sit down with me. I don't know what he is doing during the week because his job is not getting done and I'm picking up the slack. I've casually mentioned to B that I could train R or give him some pointers. B basically told me that I shouldn't overstep my boundaries.
I tried not to take it personally, but I can't. I love my job. I want to stay with the company. I want the company to stay in business and B & R not doing their jobs at all or correctly is having an impact on customer relations and the finances. I know that I can't do both of their jobs and mine, but I feel like if my options are doing part/all of their jobs to keep the company running, its what needs to be done.
I know I need to tell the owner about these issues. I'm just really concerned (perhaps paranoid) that if the owner tells B any of it, B will somehow turn around the story to make me the bad guy. Twisting stories is another personality trait of his.
I feel like I should just email the owner and say "these concerns/complaints have been brought to my attention." and just list what they are for the owner to deal with. But I also know that the owner will ask me for more detail, how I feel about the situation, and what I think should be done to fix it. What would you do?