DO NOT waste your time and breath working with this company. They have awful customer service skills. I tried to contact the owner and another member of manangement after my wedding because of the awful service I had gotten from my DJ, and they both told me there was nothing they could do, because I did not report it "within 3 days of the event." One of them even told me that he did not believe my service was bad, that I had probably spend too much on other vendors and wanted to get money back anyway I could. I was appalled!!
It all started with the DJ, Mark not even calling to confirm his presence at the wedding. The day before my wedding, the office called to verify the address of the venue, which was given. I asked if the Mark would be calling to verify details with me. The representative seemed shocked that he had not called already, and gave me his cell to call him. (The company states that he attempted to call me once and could not reach me, and told me, "not sure why his number did not appear in your phone." Interesting how their office and every other vendor was able to reach me with zero difficulty!) When he finally returned my call at 10:30pm the night before my wedding, we discussed what I wanted to see the next day. Not only did he give me a hard time about my music selection being "country" and the order of events at my reception, but I asked a specific request that he allow my guests to use the cordless microphone to sing a song, instead of clinking glasses to see the bride and groom kiss. He was very rude, saying this was a bad idea, not one would do this, and questioned how we would do this and that there would be gaps in between songs. After he argued that my idea was not a good one for a few minutes, he went onto say that he was not bringing a cordless microphone, which was part of my contract! After informing him that I had already paid for the cordless microphone, he said he would look into it. (He did end up bringing it to the wedding reception.)
The day of the wedding, Mark did not find me or my husband, I had to find him at the bar to talk to him about the bridal party entrance. After the annoucements were made and dinner was starting to be served, people started doing my 'special request' of singing songs to the bride and groom instead of 'clinking' their glasses. At this point Mark was nowhere to be found. It turned out that he had turned on a playlist and was sitting at a guest table, eating a meal that was not set for him. I was unaware that he would help himself to a plated dinner without being invited to do so by the people paying for the meal and the event. (When I told the company this, they told me I should have told him ahead of time that he was 'not supposed to eat.' I did not know that a dinner was a requirement of this vendor? That was not in my contract!). This to me was appalling, as I paid this company to actually DJ my event, not just turn on a playlist and walk away, as I could have had a friend do the same thing. After the 4th song by the SAME artist in a row, I had one of my bridesmaids ask him to please "man his station", and basically do his job. This resulted in dirty looks from him to me and my bridesmaid for the rest of the evening. (Great customer service!)
Through dinner, my guests would stand, clink their glasses, and start singing a song to the bride and groom. Because I had talked with Mark the night before and discussed that this would be happening, it was my impression that he would be willing to work with me for this request. I guess I was wrong. Mark was too busy enjoying the dinner that was not his, than to turn down the songs that were playing when people wanted to sing, bring the microphone over to the guests, or even address the singers during this time. Once again, I had someone ask him to just turn down the music a little when people were singing, which would have been very easy had he been at the DJ table, which he was not. Again, it was my understanding that the music was HIS JOB. Once again, I guess I was wrong. Even after we asked him to turn the music down when people were singing, he returned to a dinner table and ignored the request for the rest of dinner.
After dinner, Mark's made many runs to the open bar that was provided for my guests, which would not have been a big deal to me, but it is against policy for his company, which I found out later. (When this was brought up to the company, they told me that I needed 'proof', other than me, my husband, and many guests witnessing him drinking bottles of beer throughout the night.)
When I tried talking with this company after my negaitve experience, I was told that I was a liar, and trying to get money from them because I overspent on other vendors from my wedding. They also asked me if we tipped Mark (we did because when we booked, we were told that it was appropriate too), and that because we tipped him, we were obviously happy with the service that night. I was also told that because the contract said that we could only make complaints within 3 days of the event, that nothing would happen. When I told them that I had tried to call the day of my wedding (the morning after the awful rude conversation the night before with Mark), to complain and make sure that things would get better that night, there was no one there to take the call, and there was no answering machine to take the request. Elite's response to this was "if you were calling before your wedding to complain, then you were never going to be satisfied with your service", and accused me again for only looking to get my money back.
Do not waste your time, money, or frustration on a company that is not willing to treat their customers with respect!!
