My fiance and I picked out the perfect ring from Kay. I have been engaged for only 2 months now, and a stone has fallen out, and many have become loose. It is pave setting, however, my jeweler did not tell me before hand that resizing my ring could create stones to shift, and fall out eventually. They told me it would be 2 weeks to get the ring back from getting the stone put in, so I went to a local jeweler and they put the stone in that day. Needless to say, another stone has come loose, and my fiance went into Kay to tell them about the ring fiasco, and are now saying my ring is no longer under warranty, since I went to a different jeweler. If I had known this, I wouldnt have gone to a different jeweler, but my warranty does not state anywhere what will void the warranty. We are working with Kay to figure something out, and they are suggesting just getting me a new ring in the same style, but I think the same thing will keep happening. I love my ring, but I don't know what to do.. I don't want to keep having diamonds fall out.
Any advice would be great!
Thanks
