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Bad photography vendors.. what would you do?

ninamyspaceninamyspace member
10 Comments
in Chit Chat
Hi,

I have a question for you guys.

I got married on August 25th and the photographers that we picked were horrible. We paid them as much as we would pay any professional experienced photographers but they did not do their part. I am still waiting on the photos even though I saw some samples (they were okay). My question is... in the contract they promised they would do bridals but that never happened. Bridals were a part of my wedding package that I chose with them.

Should I tell them that i want to be reimbursed for that amount or ask them to do a photo book for me in replacement? In the contract it clearly states they promised to do bridals.

I know it's going to become a big deal if I come to them with this issue, but I feel like I really got ripped off.

What would you do? 
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Re: Bad photography vendors.. what would you do?

  • ninamyspaceninamyspace member
    10 Comments
    edited September 2012
    They advertised themselves as professional experienced photographers, but they did not act the part on our wedding day.

    They promised me they could get them done on my wedding day and it wouldn't be a problem. They never got them done, nor did they even try to squeeze them in. There has been no mention about the bridals ever since (from them).
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  • ninamyspaceninamyspace member
    10 Comments
    I did try to read reviews about them and they were pretty good. They had a huge website with appraisals but now I am starting to wonder about those. After i get my photos, I plan on writing some bad reviews online. I feel like we got tricked.

    I want to be done with them, would be happy if I didn't see them again. 

    I made my final payment through paypal with them, so maybe if they give me issues I can dispute it online.
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  • cwaggoner07cwaggoner07 member
    5000 Comments Fourth Anniversary 25 Love Its Name Dropper
    I would say they were unprofessional if they thought they could give you a true 'bridal session' on your wedding day. Just a few pics of you alone, fine. But my bridal pics took an hour to an hour and a half and I got over 200 images.

    I would contact them first, and be nice and ask what you can do in lieu of the bridal portraits you missed. They may come up with a compensation that fits your needs without it having to get messy.
    It was a fairytale. Image and video hosting by TinyPic Anniversary
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  • Avion22Avion22 member
    2500 Comments 5 Love Its
    Did you see samples of their work before you booked them?  Did you ASK closer to the wedding day about fitting in bridal portraits?  Did you ask on wedding day?   

    I would also recommend asking for some kind of substitute of equal value (extra album pages, or a newlywed session, or whatever).  I think a refund is asking too much since you didn't ask them about the bridal portraits at the time.  
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  • ninamyspaceninamyspace member
    10 Comments
    edited September 2012
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_chit-chat_bad-photography-vendors-what-would-you-do?plckFindPostKey=Cat:Wedding%20BoardsForum:14Discussion:8181d0aa-2214-48f8-bc0f-b219d9f3e735Post:6798dcae-6f77-4e0f-b957-ad3d2a2419c2">Re: Bad photography vendors.. what would you do?</a>:
    [QUOTE]Did you see samples of their work before you booked them?  Did you ASK closer to the wedding day about fitting in bridal portraits?  Did you ask on wedding day?    I would also recommend asking for some kind of substitute of equal value (extra album pages, or a newlywed session, or whatever).  I think a refund is asking too much since you didn't ask them about the bridal portraits at the time.  
    Posted by Avion22[/QUOTE]

    <div>Yes, and yes. We talked about it a few days before the wedding. On my wedding day, I was so busy asking them to do their job (like not sit around and take photos of people--duh), I didn't even want to imagine dealing with bridals at that point.</div>
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