John Laroche for Blue Guava?

Re: John Laroche for Blue Guava?

• amokauff member

  

  December 2011

  BlueGuava Design did our wedding at the Liberty Hotel and we were not impressed!
  
  From the moment we retained them, they were impossible to get in touch with. If emails or phone calls were returned, it was always weeks later.
  
  When I wanted to deal with the final details of the wedding a few
  weeks prior to event, again, it was a strained effort to get anyone on the phone.
  
  Even though we eventually had the discussion about the final details,
  the actual timeline for the wedding day wasn't even close to what we
  had discussed and flowers were MISSING! The groomsman flowers never
  made it to the Liberty Hotel for pre-wedding pictures ( they were
  dropped of at the back of the church - thank god someone was even
  there at that point) and my Mother in law's hand held bouquet was not
  included!!!!! She walked down the aisle with NOTHING!!!!!!!!!
  
  And, I requested that the church flowers be moved by Blue Guava personnel (I
  was quoted an extra $100) after the ceremony and moved to the Liberty-
  I did not see them at the cocktail hour or the reception.
  
  I had to practically harass them to solidify details and we still had issues. With a price tag of almost 7K, exceptional customer service should be included with
  flowers.
  
  Lastly, when I asked for  a reimbursement for my mother in law's bouquet which never made it to the event - I never heard back from them! Actually, I never received a call or email back when I reached out multiple times after the event to discuss what happened. I'm so pissed that I'm sitting here at my desk at work still writing about it.
  
  DO NOT use this vendor if you are at all organized. The flowers were pretty - but there are plenty of other talented florists in the Boston area. Not worth the headache

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• estutius member

  

  January 2012

  DO NOT USE THEM. I met with them 3 months ago and never received the proposal I was promised within 2 weeks. When I called to follow up they apologized and said John was busy and they would get it back to me that week. Well that was 2.5 months ago and I still haven't heard from them. I don't know who taught this guy to run a business. A friend of mine used him and echoed that he was difficult to reach but my experience was beyond ridiculous. Suffice to say I I have chosen a different florist because I never even received a proposal from him.

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