Ladies...please save yourselves a MAJOR headache and avoid this place. I just went through an absolute NIGHTMARE here. After going through all of this, I heard of other problems that other brides had with the owner and I wish I had known this before I bought my dress. I almost ALWAYS research businesses before making major purchases, but I was concerned with getting my dress ordered in time and it came back to bite me in the butt for not researching.
My gown was a month late as to when the owner told me it was going to be in and every time I talked with her, she always told me a different story. She absolutely REFUSED to give me the tracking number, on more than one occasion, for my dress when she told me it finally "shipped." Why would you do such a thing, unless you had something to hide? She yelled and screamed at me on more than one occasion and told me she didn't want me in her store when the dress arrived and she was going to meet me in the parking lot and give me my dress in a box and she didn't want me trying it on. Yeah, I got upset with her as it was a different story every day, but I didn’t treat her anything like how she treated me. I have never seen a business owner act so unprofessional, childish, and just downright rude with a customer.
I ended up contacting the police in Shippensburg as I didn’t know what to do, and I spoke with the Chief of Police there and he told me that if she didn't provide me with the dress when she promised me it, he was going to file charges of theft against her as she took my money and didn’t provide me with a product. She did finally provide me with the dress just 30 minutes before she promised me. To me, it seems a bit too coincidental that she provided it just before charges of theft were filed against her.
She did allow me in the shop, but she refused to allow me to try the dress on. She also wanted me to sign a piece of paper stating that I would not do a chargeback on my credit card against her. I refused to sign the paper because no other bride has to sign anything when they pick their dress up, so I wasn’t going to be singled out. She repeatedly refused to let me try the dress on and we didn't see eye to eye, so she called the police while I was there and requested an officer come to her shop. I was beyond cool, calm and collect with her. My fiancé commented on how calm I was and he said I was too calm and nice. I wasn’t going to be nasty with her as there was no point in that and it wasn’t going to get me anywhere, especially with a cop on the way. When the cop arrived he told her there was nothing he could do, as it was a civil matter, which is what I told her before she even called the police as that was what the Chief of Police had told me. The entire time I was there, her and her seamstress were chuckling and snickering and acting about 5 years old over the situation. They had congregated a completely different story than what had actually happened and neglected to leave out all the details of how many different stories she had given to me. They tried to turn the whole situation around on me and that I had something against her and I was harassing her and screaming at her every time I called. The screaming part was the opposite and she was the one that screamed at me. I ended up leaving the store without having tried the dress on as she wanted to cop to escort me to the dressing room, but only if I would sign her piece of paper first. I refused to do so. So, I left the store with my dress in a black bag…yes…a black bag. My seamstress said that she probably did it on purpose as how many wedding dresses get shipped in black bags…a bit morbid I think!! I never imagined in my wildest dreams I would have ever gone through such a situation. She was nice, friendly and fine to take my money, but once I started questioning where my dress was, as it was supposed to be there the beginning of August and I didn’t get it until the beginning of September, the tables turned. It was like I was dealing with a completely different person. When I purchased my dress, she wrote on my slip 100% satisfaction guaranteed, but with not being allowed to try the dress on, as how many brides do you know aren’t allowed to try their dress on when it comes, and being put through the situation of different stories every time I talked with her and being screamed at on more than one occasion, I was nowhere near satisfied. Not to mention the extra added stress that I didn’t need to go through.
So, unless you want to deal with major headaches or go through this nightmare that I did, I would avoid this place at all costs.