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Issues with Cakes by JoAnn??

embracejoyembracejoy member
100 Comments
in Hawaii
I know there are quite a few of you who've used Cakes by JoAnn for your weddings... just wondering if any of you have had communication issues with her?

I emailed her about two weeks ago, because based on all of the glowing reviews I'd read here, and her cake flavors, we decided to book her for our wedding next month.  We emailed back and forth a few times -- she was really punctual in responding -- and she said she'd email me once she received my $100 deposit, which would be due September 1 to reserve my cake/date. 

I mailed the check a week and a half ago.  I hadn't heard from her, so I emailed her Monday to ask if she'd gotten the check yet.  No response.  I attempted calling her twice today, and both times it went straight to a voicemail box that stated the box was full and I could not leave a message.  I checked my bank account, and the check has not been cashed.

I'm sort of at a loss.  I'm not sure what to do.  Have any of you had any problems with this vendor?  Suggestions??
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Re: Issues with Cakes by JoAnn??

  • carrieoz_76carrieoz_76 member
    2500 Comments Combo Breaker
    edited December 2011
    She did the cake for our wedding on 8/13 and we had no problems.  My WC did all the communication with her, though.  But the cake looked JUST how I wanted, tasted great, and was delivered on time.

    I've heard that sometimes people have a hard time communicating with her, but I've not seen that anyone's actually had any issues with her cakes or her service on the day of the wedding.
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  • nahokulelenahokulele
    100 Comments
    edited December 2011
    She is TERRIBLE at communication, but she delivered.  I handled everything with her myself, but if you have a WC, I suggest handing her over to your WC and let her/him deal with her.

    I was completely satisfied with the end result, though.
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  • BoBride28BoBride28
    100 Comments
    edited December 2011
    My WC also handled all the communication with her, so I'm not sure about communication issues. But my cake looked EXACTLY the way I wanted and it was absolutely delicious!! Good luck!
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  • lwav8176lwav8176 member
    100 Comments
    edited December 2011
    I agree with what the ladies above have said. Use your WC if you have one to make the arrangements and all should turn out as planned. I sent a pic (though my WC) of what I wanted and it came out exactly like the picture.
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  • jackcodyjackcody
    100 Comments
    edited December 2011
    JoAnn is definitely not the best with communication, but I found when it counted she was on top of it.  I didn't hear much for months, but then the week before our tasting we probably exchanged three or four emails--and the tasting was perfect! 

    Now that it's still a few months before the wedding, communication has stalled again.  But, I hope closer to the wedding it will get better.
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  • kaeshakaesha
    Eighth Anniversary 2500 Comments Combo Breaker
    edited December 2011
    I think no news is good news.
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  • embracejoyembracejoy member
    100 Comments
    edited December 2011
    I ended up hearing back from her a couple of days ago... My deposit went in, and all is well!  I do have a WC, and I think I will just have her make contact from here on out.

    Thanks for talking me down, ladies... Starting to feel a wee bit stressed at 6 weeks out! haha!
    we got it right the second time around! ten.twenty.twenty-ten. Anniversary
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