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Wedding hiccups - how to handle?

opaque1997opaque1997
First Comment
in Washington-Seattle
So my event cordinator at my location (a resort in the area) informed me that the suite that I had reserved in November (verbally and mentioned in email BUT NOT IN CONTRACT) is not available.  She is telling me this as of yesterday however she and I have had several verbal conversations and I have an email from her on 11/06 and 2/20 that she was reserving my room.

She has offered some solutions - but I'm just not very happy with any of them nor the way I feel I'm being handled.  I think I will be calling her boss today, has anyone else run into issues?  Additionally my FI doesn't really get the issue.  Thanks.
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Re: Wedding hiccups - how to handle?

  • mgoss228mgoss228 member
    Sixth Anniversary 1000 Comments Combo Breaker
    edited December 2011
    I haven't run into the issue, but if I had,  I would either contact her manager OR switch to a totally different location.  Have you researched any other venues, do you think it is possible?
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  • kinmir30kinmir30
    500 Comments Third Anniversary
    edited December 2011
    I would definitely make a formal complaint to her manager, especially including forwarding the emails. It is really good that you have it in writing because that will help your case. That is why I try to get most communication via email so it is in writing.

    I think talking to the manager is a good first step, and then go from there. If you still don't feel satisfied and feel like you aren't being valued as a customer, I would try to get out of the venue, if your contract allows for it and time allows for it.

    Hope it works out! Let us know.

    And if it ends up in a terrible situation......warn us and future brides about the not-so-great accomodations at the venue! :)
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  • opaque1997opaque1997
    First Comment
    edited December 2011
    I just talked to the manager who also made excuse after excuse and when I told him I would not recommend the location - he was like - just because of this?

    So here you go - the Alderbrook - I was referred there after a friend's wedding and on high accord as they took care of every little detail.

    Well she made an error on my room - which was where I was going to get ready - and also was housing a g/f with 3 small children.  She has come up with a solution I'm just not overly happy about it.  You can say I'm just a crazy bride - but I'd say -t he location is beautiful and most experiences there have been awesome for most - however - if you hit a bump in the road - you may run into a run around and no one willing to take the blame.

    SO they have me in a king sized room with an adjoining board room.  1/2 my issue is resolved and she is knowing some off the price of the room - but I'm just not as happy as I could be :(
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  • NarginiaNarginia member
    10 Comments
    edited December 2011
    I am really sorry to hear that! I know the planning can be overwhelming as it is with out any hiccups! I am suprised to hear that of alderbrook. I have a lot of fam in the area and we considered them and had a lot of communication and it all seemed to go well. We didn't end up using them tho.

    I hope everything else goes smoothly!
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  • opaque1997opaque1997
    First Comment
    edited December 2011
    Yeah I'm really hoping my experience is RARE as its a wonderful location - decently priced and their reception room options is fantastic.. I'mjust not happy with how I am being treated and the slip ups are being handled.. sigh.. but hopefully - this is it for that and we can move forward with a wonderful wedding.. we really are a smaller wedding so there isn't much else to go wrong!
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