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Advice please

otteclottecl
100 Comments
in Wisconsin
Hi Girls!  I don't post on this board all that much, but I'm always lurking!  I was hoping that you guys could give me some advice about my wedding planner.  I'm sorry in advance for the long story!

So we currently live in Eau Claire, but the wedding will be in Appleton.  About a month ago we decided that hiring a Day of Coordinator would be perfect.  So we did some research and hired Elegant by Design, out of Kaukauna, based on reviews.  We hired her after talking over the phone and through emails, but we were not able to meet with her until this past weekend. 

So this past weekend I was in the Appleton area and had talked to Elegant by Design three weeks ago about meeting and she picked Saturday at 2.  So Saturday at 2 I went to the business and no one was there.  I waited 25 minutes, because I thought maybe she was just running late.  When she never showed up I called and said I would appreciate a call back because we had a meeting scheduled and since she was a no show I wasn't sure if I screwed up the time or date.

About 20 minutes later I got a call back from her saying that no I did have the right time and date, but that I need to understand that this is her wedding season so she's very busy and actually working a wedding right now.  I appologized and said that I was sure she was very busy, but I just thought I would have gotten a call or an email to reschedule.  She then started to yell at me that I clearly don't understand how busy she is and that if it was my wedding day I wouldn't want her running off to appointments with other brides.  (Even though she picked the day and time).  She just kept telling me it was my fault because she was so busy.

Since then I haven't heard from her.  I thought that she would try to contact me and reschedule, or appologize, but she hasn't. 

Any suggestions?  Should I call her?  Since she hasn't done anything for our wedding yet, if we don't use her as the DOC I would like our money back?  What do you think?

TIA!
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Re: Advice please

  • elexanicaelexanica member
    10 Comments
    edited December 2011
    Omg!

    Do you have a contract with her? It is your wedding, no one that you hired should ever tell you, that they are to busy for you.

    That is so unprofessional. I would cancel now and get a refund before your wedding day. If she will treat you like that now...imagine what she'll do on your wedding day.

    Good Luck! :)
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  • KatieD212KatieD212 member
    500 Comments
    edited December 2011
    I say get your money back. There are plenty of others who would be willing to help. SHe doesnt sound like shes worth your money or time. 
    I have a friend in Green Bay that was interested in starting a DOC thing.  She graduated from the tech in Appleton with a Design degree, and she is very crafty.  Her wedding was beautiful and she helped me SO MUCH with mine (it was 3 weeks ago).  If you are interested in her, PM me and I will give you some info!
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  • thatguyhasmynamethatguyhasmyname member
    Third Anniversary 10 Comments
    edited December 2011
    What I would do if I were you:
    Yes, I would call but only to ask for my money back.

    SHE should know her schedule (especially if doing a wedding that day)
    The fact that she set the date and time SHE should have called if busy and unable to make it.

    If I was treated the way you were there is NO WAY I would spend money for their services.
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  • WiscisblissWiscisbliss
    1000 Comments
    edited December 2011
    Get your money back. 
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  • Juliaav79Juliaav79 member
    10 Comments
    edited December 2011
    Yes, get your money back and she should give you an apology as you are her client. If she refueses, tell her you are going to report her to the Better Business Bureau and contact consumer affairs.
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  • mrssaralexmrssaralex
    10 Comments
    edited December 2011
    I agree. There is no way I would continue to keep her as my coordinator. Would you want her to be "too busy with other weddings" to forget about yours? Not worth it. Like the other girls said, I'm sure there are other planners out there who would love to help.
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  • Victoria2013Victoria2013 member
    100 Comments
    edited December 2011
    I agree with all the other ladies.  Also post on wherever you seen those great reviews that helped you decide to pick her.  That is something other brides would LOVE to know!
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  • jonesma204jonesma204
    100 Comments
    edited December 2011
    girl get your money back, and spread the word! this is a tough economy and for anyone providing a service acts that way, they dont deserve your service.
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  • BlingBride12BlingBride12
    100 Comments
    edited December 2011
    I agree with all the ladies. Get your money back!!
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  • JelennyJelenny
    2500 Comments Combo Breaker
    edited December 2011
    I agree....btw my DOC is Jami of All Dressed Up - I am getting married in GB and she has been very easy to work with (and affordable)
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  • LISASUMLISASUM
    10 Comments
    edited December 2011
    DEFINITELY get your money back! I can't believe someone in the professional career would only not show up for an appointment, but expects the customer to understand her situation. She should know what she put herself and you through. You are customer; not her. She needs your business; not you.
    I assume she was upset that she screwed up and had no one else to blame, but you. Obviously, you can't blame the bride at the moment.
    You deserve better and I hope you get your money back. There are plenty of other DOC who would want your service and treat you way better.

    Good Luck!
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  • jberg134jberg134 member
    500 Comments
    edited December 2011
    I would write a letter demanding my money back, and send it certified mail so you know it was received.  I would also contact the BBB and the state dept. of consumer affiars (I don't remember the exact name).  Oh yeah, and spread the word as others have said.
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  • chelseamb11chelseamb11 member
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    edited December 2011
    Ugh even the SOUND of this lady makes me cringe!  Who cares if it's wedding season or football season.  She shouldn't be making an appointment, then yelling at YOU for not making it.  I live in Appleton myself and I am glad everyone mentioned some great alternatives to this crazy lady.  People do not realize how much unprofessionalism is killing their business. I e-mailed a DJ with a ton of questions and was super nice about it.  He/she responded with "where is your wedding?". Didn't even use my name as a greeting or sign it, and even kept the "w" in lower case.  Like I am going to hire them to DJ my wedding.. I am in the wedding business myself (photography) and would NEVER treat a client like this lady.  Try to get your money back, and if she refuses, report her.  Did you sign a contract? Look at the small print if you can back out and get your money back.
     
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