We fired them about a month ago and have been SO happy since we made the switch. Their photogs work looks nothing like the actual shots and our e-pics (that we had to pay an additional $300 for on-location) were far from up to par. Steer clear -- we walked away from a lot of $ to make sure we got what we were looking for. They offer great prices but beware. We meet with them and booked them (esp. since they had TheKnot award) but service was pathetic and their organizational skills left much to be desired.
the only good thing i really have to say about them is that they were very helpful/quick at cancelling our contract...then again they did get paid 2k+ to do basically nothing. hmm.