Attire & Accessories Forum

Am I being a Bridezilla with my Wedding Dress?

My sister, mom, aunt and I went into a dress shop last week (one that my aunt refers everyone to because she's had great success with them) - had a great experience with the girls helping us, even though I didn't find what I was looking for. A few days ago I found exactly what I wanted online, and the previously mentioned dress shop carried that line. So, I called them first, to see if they had it in stock or could order the dress for me. The girl on the phone was awful, stating that there's no way I could get it in time (our wedding is in Sept.), scoffing at me for waiting so long. So that was not the news I wanted to hear. I called another store here and they were extremely helpful, letting me know it was not too late. I let my aunt know about my experience with the first store and she was irritated to say the least, and called them to see what was going on. Long story longer, I got hung up on by the first store a few times, no returned phone calls. Finally the first store calls me back and claimed they have no idea who I spoke with originally and if I would be patient they can see what they can do. I mentioned going to the other dress store because I was so frustrated with the service I had been getting and she got a little meaner but said, fine, I'll try to figure something out. It turns out they can help and I am going in for sizing tomorrow. Was I way too rude with this store? I feel like making brownies to give them during my sizing tomorrow...

Re: Am I being a Bridezilla with my Wedding Dress?

  • No way I would have went to the other store!
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  • i dont think you were rude at all, your still giving them the benefit of the doubt and planing on giving them business. i wouldnt take something chocolatey into a wedding dress store though. i wouldnt want any miss haps with the dresses.
  • You were not rude.  The store employees were rude to you.  They don't deserve brownies.
  • Are you nuts?  Why are you even going back to the first store?  They were rude to you over the phone - forget it!!
  • skippylouwhoskippylouwho member
    1000 Comments
    edited March 2010
    So  your going to reward the store that was rude to you by spending a lot of money there but you aren't spending anything at the store that was nice to you?  Does that make any sense?
  • It sounds like you were behaving perfectly normally.  I don't think they need brownies from you..
  • This has nothing to do with you being a "bridezilla" and everything to do with customer service and the store's lack of it.  Why are you still buying from them?  They treated you badly.  After that I wouldn't trust them to get my dress for me.
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  • I'm with PPs.  Rudeness does not deserve your valued patronage.  This is too important an event to spend your money with any vendor whose associates aren't anything short of helpful and accommodating to the best of their abilities.
  • Let them size you (I think it's a good idea to get sized at least twice by two different people to make sure they got it close/right), but my goodness! I wouldn't buy it from the first place.

    Place 1: Can you help me? NO - You waited far too long, what were you thinking? CLICK. Call back, email back - no response-  WTH?

    Place 2: Can you help me? Of course, no problem, congrats, when can you come in and get sized?

    Hmm - real hard choice there.... If your dress costs $2500, the shop most likely is getting a $1000+ commission on it. Who's service do you think is worth the $1000? If you went into Best Buy to buy a computer and someone was snotty, would you buy your computer from there? Of course not! Why would you do that for your dress than?
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  • I wouldn't even show up, or call to let them know you're not coming.  After the way they treated you, they deserve some of it right back.

    Skip the fitting at the first place, and give the second your business.  This is just a preview of the hassle you'll have to deal with in the future with this store, esp if you're getting alterations done with them.
  • I would never go back to a store where I was treated badly. I guarantee you once they have your money, the poor service will continue.
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  • Run away.  Far away.  Do not let these people work with you.  If they are snippy now, BEFORE they have your money, can you imagine what they will be like when you've paid and they don't have to worry about "customer service" anymore?
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  • Not sure why you'd want to go back to the first shop... that's a big red flag with their attitude! Why risk them not getting the dress on time either? Just because your aunt has had success with them doesn't guarantee you will, and it sounds like you haven't already. Regardless, good luck finding your dress!
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