My fiance and I contracted months ago with George Street Photo and Video based on their Best of the Knot 2011 and 2012 awards, as well as the great portfolio they showed us. My wedding is coming up fast in October 2012.
I am SO NOT PLEASED with their planning process. You don't get to work with a human. We are supposed to use an online tool that is BROKEN and I can't seem to get a live human being to answer me about it. I'm so frustrated!! It also automatically calculates the amount of time that we'll need to spend on pictures - coming out to equal practically the whole reception time. When I asked them about it they said they didn't understand the question.
I expected much better customer service from a company with such a great repuataion. Does anyone know who the owner of this company is, or someone who might CARE that a bride-to-be is really frustrated with their services or lack thereof?? It is fixable... but it needs to be fixed FAST. I have already attempted to chat, phone, and email with them.
Their contract is all locked down - if we cancel now, which I WISH WE COULD, we owe practically the whole fees, at least that's what it seems from my non-lawyerly reading of it.
I'm so scared that we have made a huge mistake and our wedding photos are going to suck - after I took such care to try to find a good photographer.
Any advice is welcome!! Thanks!