Hello Knotties, I usually never post on here, but for this situation I really think I should. So my wedding is July 3rd, 2010 and I started shopping for my wedding dress towards the end of June of this month. One of my friends got married last year and bought her dress at Mary Me Bridal, so she suggested that I go and check out the bridal shop. I made an appointment and went with my mom and one of my best friends to try dresses on. I didn't think that I would purchase the dress that day. The sales lady that helped me out was an older lady named Susan, I believe. She was really nice and gave me great customer service. I tried on about 8-10 dresses and when I tried on the second to the last one, I realized that I had found THE DRESS. It was everything I wanted and more! So that day I placed the order for my dress and payed for half (which is what they require). The shop told me that the dress would come in no later than December. So about a month ago (beginning of October) my dress came in and was ready to be picked up. I made an appointment to pick up my dress for a Saturday morning. Now, I understand that Saturdays are busy, but none the less, I personally believe that bridal shops (such as this one) should place a limit on how many appointments they will take in a time frame. Anyhow, I arrived for my appointment and it did look really busy compared to how it was the first time I went to purchase my dress. I notified the lady at the front desk that I was there to pick up my dress and try it on. She directed me towards the dressing rooms and told me to wait there while they got someone to help me out. I waited about 15 minutes or so until someone (an asian lady) came over and directed me towards a dressing room where my dress was. I walked in and and she helped me put on the dress and it fit like a glove!
My mom and best friend were out in one of the waiting areas while I tried on the dress. I stepped out for them to see me in it and enjoy the moment. The lady (who by the way didn't provide her name to me) (guess I should have asked) brought out a cathedral length veil (which is what I am looking for) and put it on me so I could see what it looked like. The day that I actually purchased my dress Susan wrote a note in my file that I liked a particular veil that I tried the dress on with. I asked the lady that was helping me out if she could check my file so that I could try on the veil that I really liked the first time. She left for about 10 minutes and came back to tell me that she couldn't find it. Then she stood there and looked at her watch!!! She was basically rushing me! I felt like she didn't provide the attention and service that a bride-to-be deserves. She didn't even offer to bring out more veils so I could see them. I called and complained (but in a very non-aggressive way) and just let the manager know that because of that experience I don't plan on going back to get alterations done or purchase my veil. She wasn't very understanding at all and she kept saying that Saturdays are busy. So for all you brides-to-be out there I wouldn't really suggest you purchase your dress from Mary Me Bridal. I feel like once they make the sale, they don't really care about their customer service.