Vent: Disappointed in Vista Print

jaime10285 · December 2011

So we ordered STDs from Vista Print. They arrived at my parent's house while I was home over vacation. They were supposed to look like this:

Well, when they arrived the background looked purple, not gray. We contacted Vista Print and they said they would reprint them for free. The new ones just arrived yesterday at my parent's house and my mom said they're still purple, just lighter. She called VP and they said they've never gotten complaints before and it's their template and they don't think there is anything they can do about. They are going to refund us but now we're back at square one. I have no idea what kind of STDs I want now since I don't feel like using VP anymore. I really liked these too

sprtychick10 · December 2011

I am really sorry they didn't turn out.

Everything I have ordered from VP has been great.

Danidawn20 · December 2011

I'm sorry . I don't use VP, so I don't know what to say.

Zimsgirl · December 2011

I'm sorry

Is it that big of deal since they're STDs not invites? Could you make them work?

amor133 · December 2011

Any time I have had an issue with Vista Print they have corrected it immediately and free of charge. You should definitely contact them and see if there is anything they could do for you.

Shanee18 · December 2011

That is really wierd! Sorry you have to deal with this!

sweet_melissa81 · December 2011

magnetstreet.com is pretty awesome. They did a great job with ours. I also have a coupon code you can use too. I will look for it and pm it to you if you're interested.

jaime10285 · December 2011

I did mention it in my original post but the good news is their Customer Service has been great to work with.

kipnus · December 2011

That's too bad--that design was really cute! I hope you can find something else that you like.

amyl9 · December 2011

It's cool that they've been pleasant to deal with, but a bummer for sure. It took me so long to pick out my design...I can only imagine the stress of being back at square one. I found ours at Wedding Paper Divas if you haven't checked them out yet...

TEEDAH226 · December 2011

I was going to go with Vista Print but since I waited so long I didn't want to pay the extra shipping and handling fees. I went with Kodak and picked them up. My Save the Dates turned out great.

kelsey+brandon · December 2011

Do you have a larger picture you could post? It's hard to see that one clearly.

Could you make the template yourself? I could help you if you wanted.

kelsey+brandon · December 2011

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-club-boards_june-2012-weddings_vent-disappointed-vista-print?plckFindPostKey=Cat:Wedding%20Club%20BoardsForum:3ae4d68d-f10a-4dec-8810-da13c14a7b86Discussion:378c3d33-34a0-45b7-a4ba-e2742a55c374Post:b5278404-cbd1-4989-a989-8236cca73344">Re: Vent: Disappointed in Vista Print</a>:
[QUOTE]I did mention it in my original post but the good news is their Customer Service has been great to work with.
Posted by jaime10285[/QUOTE]

<div>I do agree with this. We ordered ours in sets of 50 and 10. One of the sets of 10 had a streak across it and they're expediating the new ones out to us.</div>

MMRoberts11 · December 2011

VP is usually really good. I'm glad they were able to work with you at least. My only guess would be to do one of two things if you still want to use VP. 1) Check your monitor settings. Maybe the colors are off. 2) Design it yourself and then just upload it.

Good luck and keep us posted.

kristin183 · December 2011

So sorry. I have always had good luck with VP. I didn't like any of the templates so I designed my own and uploaded them to the site. Some of the templates will let you change colors maybe you can pick a different color that would work?

GApeachOH · December 2011

What if you copy the design and make it a bit grey-er then upload it?

midgetthemighty · December 2011

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-club-boards_june-2012-weddings_vent-disappointed-vista-print?plckFindPostKey=Cat:Wedding Club BoardsForum:3ae4d68d-f10a-4dec-8810-da13c14a7b86Discussion:378c3d33-34a0-45b7-a4ba-e2742a55c374Post:0affa427-abd0-404b-9c94-95c62fe6a135">Re: Vent: Disappointed in Vista Print</a>:
[QUOTE]VP is usually really good. I'm glad they were able to work with you at least. My only guess would be to do one of two things if you still want to use VP. 1) Check your monitor settings. Maybe the colors are off. 2) Design it yourself and then just upload it. Good luck and keep us posted.
Posted by MMRoberts11[/QUOTE]

I agree with all of this.

Good luck!

jaime10285 · December 2011

Thanks for all the suggestions. My mom is a graphic designer and we have viewed it on 4 different monitors and she even printed it at work and they all look gray like we want. When she talked to Vista Print they didn't sound optimistic that anything would be better than what they already did. We're starting over, using a photo from our engagement session and possibly using Shutterfly to print.

For those who wanted a bigger picture, here is a link to the one on the site: clicky

Vent: Disappointed in Vista Print

Re: Vent: Disappointed in Vista Print

Choose Another Board

Search Boards