I had my first venue visit on Saturday to Dock 580/Smith Brothers and it was a nightmare. It completely changed my mind on going to venue visits. I am absolutely mortified. I walked into the venue and and a man came out and said he was Steve, which was the person I booked the visit with on the phone. Once I explained who I was and why I was there, he just stood there. I was expecting to have him explain anything and everything that may be important when deciding if I was going to spend almost $10,000+ at their venue. It was almost like pulling teeth to get any information out of him. Once we told him how many people we thought we were going to have, he told me there was only one way of doing it, and that's that basically. After prying more information out of him he walked over to his table and proceeded to tell me I should go look at other venues and he started naming them off! He couldn't have been anymore rude in this situation. I understand if he believes he can't accomodate me, but there is defintely a better way to approach someone who could possibly be spending a large amount of money! I blantantly asked him if this was not the place for us and he said if we wanted a buffet then no it's not your place. Needless to say I walked out because he clearly did not want to spend his time on us, which made me not want to spend my time there.
I hope everyone had better visits at this venue than myself!