I am livid...how do you think I should approach the bridal store

roscoe4me · July 2009

First-sorry b/c this will probably be a long post. I am so mad right now...here is the deal. I ordered my wedding dress from Eva's bridal at the end of October 2008-put my deposit down and everything...they FINALLY called me on June 11 2009 to tell me that my dress was in-I made the trip out there(an hour and a half from my house-thats a whole other story)to try on the dress. It was HUGE-they ordered me a 10 and two of me could have fit in the dress-so fine I was going to deal with it....then as I was checking over the dress to make sure everything was okay I found stains all down both sides of the dress. Obviously, that made me even more upset. The manager came in and said that they would order me a new gown right away-I told her she needs to get me a different size too b/c that one was WAY too big and I felt like they were just scamming for alteration costs. She then tells me that she will order me a size 6...how do they go from telling me I need a 10 to now a 6(no I didnt lose any weight at all and I have 4 kids and no kind of weight to lose)....so then they order the new dress and it comes in 9 days later(it took them over 8 months to get my dress in originally)but she couldnt get the smaller size. I then decided to do some calling around to see how bad they were scamming me-I called the manufacturer and other bridal stores. I wont get into all that, but I told my bridal store that they messed up bad and need to fix it....they got Alfred Angelo to make them a size 8 dress and supposedly put a RUSH on it-this was last monday or tuesday-the bridal store called me today and told me that my new wedding dress wont be in until August 21.....my wedding is Sept 19th....I feel like I shouldnt have to pay for alterations or any of that b/c they are screwing everything up....also that is cutting it super close to my wedding date. Am I wrong for thinking they are full of crap-why cant they get my new size 8 dress in 9 days. Sorry to ramble I am just very upset and would like suggestions on what to say b/c I really dont want to go all bridezilla on them....thanks!!!!!

jensbeach10 · July 2009

First of all, I would take a deep breathe, and second of all if I were I would see if another store could get your dress in the size you need and if they can I would play them against the other store. If they chose not to work with you on that I would let them know that you will get the BBB involved. My first wedding my fiance passed away a month before the wedding and I have to get the BBB involved with my cake vendor and coughed over the rest of my deposit that he said o well to bad too... but as soon as I mentioned the BBB, he jumped quickly. Stand up to them, and make sure they get you what you originally ordered in perfect condition and if they dont make sure you let them know that you can and will go to the BBB.

TheDuckis · July 2009

(no I didnt lose any weight at all and I have 4 kids and no kind of weight to lose)Why is this information necessary?

grace_anthony · July 2009

wow im so sorry! this happened to my BM at alfred angelo...its not your fault at all. they should give you alterations at no cost as well as preserving it for free..i hope all goes well, this is supposed to be a beautiful time for you and they are not helping!! they have to cater to you.

ktjanesmom · July 2009

You have four kids and you are buying a wedding dress. That could be your first problem.

roscoe4me · July 2009

WOW-I never would have expected to receive rude responses. KT-do you know me, my situation or my children-NO....therefore if you dont have any useful information maybe you should just refrain from posted. Judging by your screen name I would guess that you were a mom and you may just find yourself getting remarried one day-boy I sure hope no one judges you before they know the circumstances of your remarriage.

grace_anthony · July 2009

umm ok that was a little rude. why post on here if dont have any input or anything nice to say? wow

angeliza · July 2009

wow ktjanesmom... who do you think you are? Was that really necessary to contribute to this thread? roscoe, I'm sorry I don't have much advice for you. It sounds like your bridal salon is totally unreliable and I'd definitely be asking for some type of compensation, but I don't know how much you can do as far as "forcing" them to make this up to you. Maybe threaten to file an official complaint about them with the BBB if they don't rectify the situation.

grace_anthony · July 2009

lol we posted the same thing at the same time. sometimes i wonder if people have anything better to do than bash others to make themselves feel better. im still shocked.

angeliza · July 2009

I had to see why someone would feel the need to post something like that so I did a little digging. Apparently ktjanesmom is the mother of a bride who was married last October. She had a reputation on P&E for being super conservative and uber religious and condemning people who live together before marriage, etc. Even considering these factors, I'm still shocked that she would post something like that. How would she know that you're not a widow or someone who took her children and left an abusive husband or something completely sinless like that? And what business is it of hers regardless of what the situation is? Ugh some people just amaze me.

Dom&Joe · July 2009

Ignore the haters. Cyber stalkers on knot who have been married for years or don't have a role in any upcoming wedding just do it for a hobby and sometimes are nasty.Anyhow - a thought occurred to me - what if the "second dress" was really the same as the first one which took so long to get, and all they did is steam clean it and pretend it was new?I also hear horror stories (not on my shop, but others) where they let people try on your dress if they are holding it for you before alterations, and even rent them out as side profit. I took mine home until I am ready to alter because I was paranoid about that AND what if the shop goes out of business in this economy and I can't get my dress.

AnnaRedhead · July 2009

The Duckis and Ktjanesmom- It is because of RUDE b*tches like you that I don't EVER post on here!!!! Seriously you are so mean and rude for no reason!!!!!! If you don't have anything positive or nice to say, SAVE IT ok???? ANYWAYS, I am so sorry this has happened to you. If I were you, I would call Alfred Angelo myself and try to go around this sketchy bridal shop. Best of luck and keep us posted:)

roscoe4me · July 2009

Thanks to you that are giving me some useful tips....as for KT-I'm not going to even waste my time typing about that(not that I dont have plenty to say, but that would make me just as bad as her)....SOOOOO when the bridal salon said they got my new dress in I started thinking the same thing that they had it cleaned-I did call Alfred Angelo(AA) and they said that the bridal salon did in fact reorder me a dress. Then AA told me that they should have ordered me a 6 or an 8....that was when I called the bridal store and went back and forth with them for over a week about their responsibility to me as a customer and all that stuff and how they should order me the smaller size b/c it was their mistake. My comment about my 4 kids and not having to lose weight was b/c the manager tried to tell me that I have lost a ton of weight since I ordered my dress-which I haven't lost a single pound-and that it was my fault the dress didnt fit. I went back out there and had her remeasure me and my measurements were the exact same as they were back in October. The idea about the credit card company if GREAT!!! I also have every intention in calling the BBB and filing a complaint b/c this is craziness-and not to mention the fact that they want $274 for alterations(thats almost half of what my dress cost). As far as me not taking the dress with me-that was what I was going to do HOWEVER their "rules" say that once that dress leaves the store they arent responsible and totally wash their hands of anything. I am glad that I didnt take the dress b/c if I found those stains when I got home I would have been s.o.l. not to mention that the dress was only in their store for 2 days and that happened. Oh, and the thing about calling AA is that they are only allowed to tell me so much-the bridal salon is their customer-not me(this is what they said when I was digging for info last week)so I have to take things up with them. What sucks even more is that I ordered my bridesmaids dresses through them too and am hoping that everything comes in okay with those....I guess if I wasnt such a 'sinner' my plans would be going much sooner

I will keep you ladies updated and thanks TONS!!!!!!

ktjanesmom · July 2009

It doesnt matter what the reason is, someone who has four kids should not be wearing a white wedding dress and trust me, im not the only one thinking that. I bet she is wearing a veil too. Be honest you're thinking the same thing and so will probably everyone at the wedding.

spesh37 · July 2009

ktjanesmom and the other rude c*** - Shut the ---- up. How dare you judge this lady when you don't even know her?Roscoe - as far as your dress, honestly if it were me I would get my money back and start from scratch. Did you pay your deposit with a credit card? If so the credit card comp. can hopefully fight it for you.As far as time, you will be okay - I ordered my dress a couple of months before the wedding - I was lazy and undecided, but it worked out in the end - I got mine at Macys Bridal, they ordered it in super fast.Best of luck - I agree they are scamming you for alteration charges. if you decide to stay with them, the least they can do is not charge you for alterations. GOOD LUCK!

mbenken · July 2009

I hope things work out for you Roscoe. Getting in touch with the BBB is a great idea. They are great and will look into the incident. Keep us posted.As for ktjanesmom she just wants attention. Ladies don't even bother adding two cents to this bitter person. In stead she needs to reflect on herself because something is obviously eating away at her.

DeniseJesse8809 · July 2009

Roscoe4me... i had a similar problem with davids bridal... just keep sticking up for yourself. i personally would call the credit card and start from scratch as someone else mentioned. and as a sidenote i agree with pp.

I am livid...how do you think I should approach the bridal store

Re: I am livid...how do you think I should approach the bridal store

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