Indiana

Can I fire my Photog? HELP!!!

Ok I know I haven't posted very much, sort of a lurker. I am just distraught that our wedding is 35 days away. and my photog is horrible. He takes alright pics, doesn't give the rights of the pics to me, charges $11 for a 4x5 and more for a 4x6 each. When we got our engagement pics done he said they would be posted online in a week. That turned into a month. Then I ordered 4 4x6's and 2 8x10's. Once again he said they would be ready in a week. It has been 3 weeks. He sent me an email stating that sorry he had just gotten back to me, but he has been busy remodeling his floors in his house. What?? I am a paying customer who has to wait way beyond the quoted time for him to do his hardwood floors in his house. He sent me an email on Thursday this week to ask for my cell number to arrange for pick up on Saturday (yesterday). No phone call no nothing. Still no pics. AND he doesn't have my phone number??? WTH??? I don't know what to do. I already paid him the full amount. Can I get it back somehow? And how would I possibly begin to find a decent photog who would give me the rights and do a Sunday of Labor Day wedding? I have to have the money back because I cannot afford to pay for another photog at this point. What do I do? PLEASE HELP!! TIA

Re: Can I fire my Photog? HELP!!!

  • dnl818dnl818 member
    10 Comments
    edited December 2011
    You should look over your contract and see what it says in case of cancellation. Is any of the money you paid him refundable? Not that you should have to, but have you expressed your dissapointment directly to him? Let him know that his service thus far has been unacceptable. If you can't get any of the money back, it seems like you have 2 choices. You can go with him and just hope for the best, or you could try to come up with the money to find someone else. Is there any way you can cut elsewhere from your budget to find another photog? It takes some searching but there are a lot of not too expensive up and coming photographers out there. If I were you, I would give myself some peace of mind and find someone else-although I know that that is much easier said than done! Who is the photographer, by the way?
  • edited December 2011
    I would definitely arrange a face to face ASAP so you can express your concerns and make a decision.Also, will her give you the rights for a flat rate?  Some charge $150-$250 for the rights if it's not already in the package.  Honestly, you want the rights because he could go out of business, etc and you don't have any photos if you want some a year from now, etc.You can also contact the BBB.Good luck!
  • edited December 2011
    I have called and talked to him. The issue is definitely the timing. Don't tell me they will be up on the internet in one week if they aren't going to be. Don't tell me they will be ready in one week, if they won't be. I did see portfolio and wedding album where he did some great pics. I don't think it is fair that he put doing hardwood floors (his excuse) in front of paying customers. I booked him, because he was all we could afford at the time and he did have SOME great pics. I never dreamed his customer service skills would suck this bad. I was willing to forget about the proofs at the time, just to be able to afford a professional photographer. We are paying for everything ourselves with no help, with one income. As far as the contract goes, it just says $250 non refundable deposit. It doesn't state anything about cancellation, just that if transportation issues arise on his end, he won't be held liable. This is my first wedding and only contract we had to sign besides the venue, as I am doing everything myself. I didn't think about cancellation or I wouldn't have been hiring him (in my mind). Some people are better at knowing what to expect for a contract, but I definitely wasn't even thinking about cancelling.
  • edited December 2011
    If you do cancel and need to look for a new photog check out craigslist.  There have been quite a few in my area ( louisville metro) that have to put up sales on CL due to low booking numbers.  The ones  I looked at have their websites and galleries up for viewing, and would likely give references.  I don't like that he can just say his car broke down, he has all your money and he isn't liable for that?  What exactly does that mean?  No refund if he a has a junker, lol, I would cancel him as soon as I found a replacement.
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  • edited December 2011
    Have you paid him in full or just the $250 deposit?If you have just paid him the deposit then cut your losses and find someone on Craigs List. If you have paid more than $250 then tell him you would like the additional monies refunded.  Get the BBB involved.We (like a lot of people on here) paid for our entire wedding, so I understand how frustrating it can be for someone to toy around when you are spending your hard earned money, but some people don't care.I would get this resolved ASAP so you don't have to worry about it any longer.
  • edited December 2011
    Yeah I already paid him the full amount which is why I am so frustrated. I read the contract a few times, and can't believe I signed it with that clause in there. I can blame it on the fact that I was in my last semester of nursing school running on no sleep literally, or just chalk it up to plain stupid on my part. Why can't people just do what they say?!?!? I think I should have figured that out in life by now! haha
  • millieandsheamillieandshea member
    10 Comments
    edited December 2011
    I think pictures are the most important thing and you should go with your instinct. I know a lot of couples were able to find another photographer when the one from Louisville left town. Try Sarah Petty, Red Tree Photography, James Byrd Photography, or Kreich-Higdon Photography. I believe those were some of the ones recommended to me.
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