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New York-Upstate

Experiences with TS Ensemble?

I was wondering if anyone else has done business with TS Ensemble? We were intending to do business with them but after the treatments we have received made us look at the market again. Upon reassessing the market we found another band that suited our needs better. Plus the new band had ten extra members and was only like three hundred dollars more! So we decided to go with them instead. TS Ensemble's agent/manager has called us many many times a day looking for our deposit and a firm date. He called both of my FH's cell phone, my cell phone, and my Dad's house.  He contacted us today looking for our contract and deposit. I feel that this whole time all he has been looking for is the deposit. After explicitly asking him to only contact us on my cell phone number he called my dad's house today. He called wondering if we received paperwork regarding the contract, which we have not received. My FH explained that we have looked into a different band, and the manager became very rude and irrational. He went on ranting about how we were not serious in booking his band and that we wasted his time. My FH stated that we didn't not appreciate the way he was talking to us. My FH told him that we were not interested in doing business with them thus causing him to hang up the phone. I was interested in finding out if anyone had a better experience with them. I am very sad that we had to experience this, and it has made us realize the importance of professionalism. Many of my friends are going to be getting married within the next two years and I will be sure to not recommend them to TS Ensemble.

Re: Experiences with TS Ensemble?

  • edited December 2011
    Oh wow that sucks.  I only spoke with them briefly but the guy seemed pretty nice/professional to me.  I do think the whole wedding band industry in this area has some heavy sale pressure though from what we experienced.  Unfortunately there's only so many bands.  Who did you end up booking?
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  • edited December 2011
    I can't personally speak for the treatment you received but our service both prior to and during the wedding was top notch. While I again, don't know exactly what was said and the intention, keep in mind that this band does 2-3 weddings a weekend during wedding peak season and thus they may have been trying to help YOU, particularly if there was someone else inquiring about your date.
  • ajensen8ajensen8 member
    10 Comments
    edited December 2011
    I called inquiring about someone to just play for our ceremony/cocktail hour, and he's called several times since asking if I was in touch with the individual he referred me to and then again indicating that he knew I spoke with her and how did it go...I haven't called back because we've decided it's too expensive but he seems to call a lot!
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