North Carolina

Venue Issues...WWYD? LONG

FI and I were penciled in at our venue and we were supposed to be notified if someone else was interested. I haven't talked to one of the coordinators since late July but I've been in contact with the other since mid August. 2 weeks ago I went to meet with her so I could see pictures of events and FI and I went a few days later to see it set up for a reception. I e-mailed the other coordinator today to set up an appointment to clear up any questions and to book. She replies telling me our date has been booked! She said it was because she hasn't heard from me since July so she didn't think we were "serious" about booking. Hello! I've been in contact with your coleague since 2 weeks after I last spoke with you! Needless to say, I am pissed. I was in tears when I went to visit FI today and he's pissed as well. I know there's no way we will be able to have our reception there on our date now. Yes, we have the time and flexibility to change our date (but we would have to re-order STDs and our guest book), but I like our date. Moving it up would make it easier on us in terms of moving after graduation, but it would give us less time to come up with the money.Another thing we're thinking about...do we really want to change OUR date to have our reception there after the situation has been handled this way? FI says we shouldn't make the decision while we're upset and we should think about it logically. Sorry so long...WWYD?

Re: Venue Issues...WWYD? LONG

  • edited December 2011
    Ugh how annoying!Personally I'd say screw them and look at other places.  If they aren't communicating with each other correspondence with potential customers speaking, it would make me worry about what else there would be miscommunication on.  Even if they're fine usually, that would always be in the back of my mind and I wouldn't want to fret over that.
  • edited December 2011
    Maybe this is just me, but if there are two people there working on weddings and they can't communicate right now.....I wouldn't be able to trust them. They shouldn't have given up your date without contacting you. Are there any other venues that you two looked at that are still available. If you already have stuff with your date on it, it would suck for it to go to waste.
  • edited December 2011
    OH NO!!! Bless your heart - that sucks! I completely agree with your FI - sleep on it, think about it, and figure out what the two of you really want most. If it's the place, change your date, and reorder the items you need to. It sucks, but I had to do that when my school changed my graduation date and I moved my wedding up two weeks. All items were completely replaceable (all $500 worth).However, if the date you've already chosen is special to you, and you've already gotten excited about the date, begin looking for a new venue. Those are all things I know you know...so, if it were me, I'd be pissed at the venue, and I'd keep my date, and change the location. If they're screwy and unreliable like that now, that would be my opinion of how they're likely to handle things later.
  • ecuchikaecuchika member
    500 Comments
    edited December 2011
    I am really sorry to hear about that issue!  I agree...with everyone else..although in my field customer service is the utmost important!  Unless you had your heart dead set on the place* and don't mind changing the date I would not do business with that place again!  It may save you money and heartache to not deal with them...I also agree with your finance sleep on it don't make irrational decisions.  *Have you called the place about the times?  Save the Dates and the guest books don't have the time on it?  The other wedding maybe at a different time than you want and there maybe enough time inbtwn to do a change of scenery. With this though I would defiantly demand a discount on price if they can fit both weddings in the same day for your suffering and heartache!  If they want your business and any good standing business should they will work with you.How long do you have before your wedding?  Is there time to research other places?I wish you the best of luck!
  • wlfpkbridewlfpkbride member
    1000 Comments
    edited December 2011
    I have just over a year until my wedding so I do have time to research other places. I did kind of have my heart set on this place, I just wanted to see it set up for a reception and make sure I fully considered other options before I decided for sure. I rushed into booking another vendor when we first got engaged and it ended badly. I just didn't want anything like that to happen again.
  • meredithl618meredithl618 member
    1000 Comments
    edited December 2011
    Aww Krystal, I'm sorry!! I hope things work out for you! I would just say go with your heart on what is more important. If it turns out that the specific date and stuff you've already done is too much, change the venue. There are tons of places in the Raleigh area. I know that if you decide to change venues, you'll find another place that will work just perfectly and you'll love equally as much! Sorry that you've had trouble with them! It really stinks about the other wedding. I can't believe that they would have done that... bleh. But, I'm pretty sure its their policy to only do one wedding per day... right? grr, I would actually call Wendy today and talk to her and get the facts straight. Maybe someone messed up somewhere? Sorry about all of this! If you decide to change, we'll help you find somewhere fabulous!
  • grace_ugagrace_uga member
    500 Comments
    edited December 2011
    I would go with another venue because I second what PPs have said about being concerned about customer service.  there are some uber-cute places in Raleigh and I am sure you will find somewhere else that you love!
  • edited December 2011
    i agree with pp....better to just find another place. sounds like they just dont have it together and you dont need that.
  • edited December 2011
    Well I know you were having trouble finding a place to get married so this was just the reception venue. Well look at it this way, you've gotten your disaster out of the way, so your options are open all over again.Maybe we can help you find a new venue...perhaps one where you can get married and have a reception?
    BabyFetus Ticker
  • edited December 2011
    I truly believe all things happen for a reason, who knows, they might have screwed up something major on your day... I bet you will find somewhere else you love as much if not more!
  • wlfpkbridewlfpkbride member
    1000 Comments
    edited December 2011
    Thanks ladies! I am feeling a little better about the situation. I'm not completely ruling them out because I really love the venue. They would have to prove to me that they value my business before I would consider them again though. I'm back at square 1, seriously considering other venues we never really looked at. I appreciate any suggestions. I don't care if we can do the reception and ceremony in the same venue. I know there are many beautiful historical homes in the area but we've decided that's not really the feel we're going for. I would like the option to do a lunch reception. (That's the only problem with the NC Museum of History...the reception can't start until 6). That's about all I have now :-/
  • edited December 2011
    Krystal that sucks! I'm so sorry to hear that they did that, but I agree with PPs - if you want to move forward with TSC, I'd be sure that you can trust them and that they value your business before you book.  Have you looked at the Cardinal Club, Capital City Club, etc downtown? There are a few other places in the back of my mind but I can't remember them now.  Have you seen the basement in the All Saint's Chapel? I know you were considering doing the ceremony there but I have no idea what their other space is like for reception purposes... Keep us posted! 
    imageimageWedding Countdown Ticker
  • edited December 2011
    I'm pretty sure 111 Place in Cary will let you do a lunch function there.  And there's always the Alumni Center.
  • wlfpkbridewlfpkbride member
    1000 Comments
    edited December 2011
    Unfortunately the Alumni center is the place we're having issues with. I will look into one eleven place though.
  • edited December 2011
    Well that stinks!All Saints Chapel has pretty good prices if you do a lunch reception there.  I think the main hall would be really beautiful for a reception.If you're not 100% on lunch the museums are Artspace are all reasonably prices. Also, the Cotton Company in Wake Forest is reasonable and I like that it has a non-traditional feel to it.
  • smcd0219smcd0219 member
    10 Comments
    edited December 2011
    So crazy but the same thing actually happened to us with our venue AND we had the same date!  We had ourselves penciled in for 9/18/10 and called back less than a week later and they let another couple book the date!  Since we really love the venue and we were pretty flexible with our date we decided to change our date to 10/2/10.  I'm a little nervous about trusting them now but hopefully everything will work out for the best.  I think whatever you decide will be fine and your day will still be perfect!
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