Be warned: I am in the last days of planning and so everything is seeming like a REALLY big deal to me recently... FI and I booked our honeymoon here back in June, and they were super helpful. Now that we are a month out, FI called to confirm that everything was set. They then quoted him DOUBLE the price than when we booked. When he told them, they said that we must have misunderstood. I find this hard to believe, since I called initially and was quoted a price, FI and I discussed it, then he called a few days later, was quoted the same price, booked it, and tried to pay for it. They told him that he couldn't pay until the time of service. We both talked to the same woman in sales. She may very well have meant to quote us a different price, but the fact is, the price she quoted us is not what they are trying to charge us now. I called a few days ago and she told me I was wrong, that she would have never quoted me what she did. So I called corporate Hilton, and they opened a case and sent it to the manager of the Sedona Hilton. He wrote back again saying that we are wrong and they will not honor the original price. We are both college students - we would NEVER have booked a hotel at the price they are quoting us now. I think it is terrible customer service to not try at all to rectify it. I realize they would take a loss, but it seems like comp-ing two nights on someone's honeymoon would be worth it. FI and I had even planned to make a tradition out of going there on our big anniversaries. Now we are a month out and the hotels in Sedona are more booked and the sales that were here a few months ago are gone. We are going to have to find somewhere else though, since there is just no way we could afford to stay at the Hilton now. Ok, vent over.
Any advice or recommendations?