I just got on the knot for the first time in a couple of months and saw you asking about Little white dress. I did buy my dress from there, they are SUPER friendly (As you said great customer service) Cate the owner is really great about keeping you informed on the status of your dress over the months it takes to order it. They recommended me to a seamstress that does a lot of alterations for bridal shops in Denver as well Donna Savoy..she is reallllly good and super nice. I had not complaints or issues with the alterations. I would highly suggest buying from them, they really know what they are doing and have a really unique style of dresses! GL