Just need to vent -
I had a consultation with Lams bakery, it went well, and I decided to go with them. Their prices are better than anything else I've found and it tasted great. I had a question about the decoration so the person there gave me her email so I could send her a picture I liked to see if it was something they could do.
I then emailed her the picture and in the message asked what the price would be with the new decoration. 1 week goes by. I call thinking maybe they didn't get the email. On the phone I ask the girl if she got my email, and she just said "yes, but I didn't remember how many people you were having so I couldn't give you a price". Uh, isn't that what the reply button is for? I was so irritated I didn't book the cake then.
I got over my irritation and sent another email several weeks ago saying I wanted to use them and if they emailed me a contract I would put a check in the mail. All the other vendors I've talked to are happy to then scan my signed version and email me back a copy with their signature. No surprise, I never heard back.
I tried the other Lams hoping they would be better. The cake people only work hours I'm at work and I always spend about 10 minutes on hold when I call either store so the first thing I asked is if they are able to use email. The person on the phone said they didn't know, but didn't think so. These are people under 30!
I'll eventually get over it and waste a couple hours of my life driving across town to take care of it in person, but on principal I want to go with another bakery.