We contacted Stephanie at this hotel months back to set up a wedding block and next day brunch for our guests. 2 weeks before the invites were sent, my mother called to check that everything was straight and ready to go. My invites are sent, my guests start calling to book rooms, and when they call, the hotel has no idea who we even are.
My mom contacted them immediately, on Saturday, and they said it would be fixed by Monday. It's still not working today, and no one would answer her phone calls or deal with it - she has to keep leaving messages, and no one returns her calls. It's very embarassing to have my guests keep calling and telling me when they call the hotel, they have no record of us. THIS PLACE IS A MESS!