Ugh. So here's the story.
Way back when, I found this dress online I loved. So, I called every dress shop in CT to see if any of them carried it in the store. Well, Maynard's in Avon was the only store that did. So, I went there and tried the dress on and liked it (even though it was huge so I kind of had to imagine). When we went there, there was this little, old lady - and I mean that (like 80 years old, no joke), and at the time, I thought she was funny because she was very peppy and told you how it is and maybe I just liked her because she had my dress and I was excited. The shop is owned by her and her husband (if never seen anyone else working there).
So, I decided to purchase the dress. First off, I told her the price was out of my range and asked if she would do anything. She took $50 off - yippee (sarcasm). I later found out (which is somewhat my fault), that I could have ordered the dress from a different shop (the ones we are getting our BM dresses at) for $300 less. Overcharging me - First strike.
So, same day, she measured me, and my measurements came out to being under a size 4, so she said she was going to order a 4. Well, when my dress came in - which by the way - she never called me to let me know - I had to call them a month after she told me it would be in to see if it was there, and it was (Second strike), I tried it on and it was huge! It was the wrong size! She ordered the wrong size! When I asked her about it, she gave me a few different excuses saying that the dress maker told her to order it bigger, then a different day she told me that "most brides gain weight" so they order it bigger. And she even told me that a lot of brides get pregnant before the wedding! Third strike.
I'm just frustrated. I called last week to see if they were going to pay for the alterations since she ordered the wrong size - and she just went off on me, not letting me get a word in, talking over me, saying she didn't order the wrong size and blah blah. She told me I had to come in and try the dress on so she could see and told me to come in June 5th because that's when the seamstress would be there. I told her I wanted to come in this weekend and she said the seamstress wouldn't be there because she was there last weekend. So I asked when she comes in and the lady told me every other weekend. So, I said then I will come in next weekend (because that would be the next every other weekend) and she said she wont be in until June 5th. So I was like then she's only there once a month? And the lady says how about June 12th! ahaha... omg. I gave up.
I went in yesterday and was very nice and just said I'm here to pick up my dress. She's like did I know you were coming, blah blah, so she gets my dress and notices it wasn't fitted yet. I simply told her I have a family member who does alterations, and her comment was - and I quote - "You're doing me a favor - it's one less dress I have to worry about".
Bottom line- Maynard's over-charges their customers, and then makes them pay extra for alterations because they 'order the dresses big'. And they just have bad customer service. The lady doesn't remember a thing, and is flat out rude. I don't trust them at all.
Sorry to complain - but maybe bride's who are currently dress shopping can note the bad experience there!
