Hey fellow Arkansans! I have a wedding dress catastrophe that I would like to share with you all 1) because I need to vent and 2) because I want to warn you.
I bought my wedding dress from David's Bridal in North Little Rock in December. I tried on
TEN dresses that day and my shopping experience was verging on miserable (my salesperson was not that great), but I loved the
last dress and decided to buy it even though it was missing the hook on the back. Four David's Bridal employees looked at my dress including the manager and the alterations specialist. All of them told me that it was totally fixable and not going to be a problem.
I went back at the beginning of January for my first fitting. This was the second time I had ever put the dress on; it hadn't even left the bag since the day I bought it. This time, I put on my dress, the alterations specialist zipped me up and immediately said: "Oh this damage is unrepairable."
Apparently the missing hook had created a hole and the stitching was falling out. I was upset, but they reassured me that they would order me a brand new dress and it would be here on April 14th (ten days before my wedding...).
I called the corporate office and spoke to their customer service representative. She expedited the shipping of my dress and called me when it left the warehouse. It was only going to take a week to get here and I was to call the store to check on it this week.
I called yesterday and spoke to the same store manager that sold me the damaged dress in the first place. She had bad news. She had ordered the white dress instead of the ivory dress. She didn't want me to know about it because she knew I would be upset and thats why she didn't call when it came in. The "white" and "ivory" button are right beside each other on the computer and she was in such a rush that she clicked the wrong one (!!?!).
I was pretty livid at this point, and I told her what was up and where to take it.
She said my REAL, NEW dress wouldn't be there until mid-February or early March. (......) Then I further told her how upset she was making me and how she had turned what was supposed to be a happy event for me into a horrible stressor.
Today, I took my original, damaged dress back and got my money.
I know that I probably could have waited and gotten the same dress in mid-February and been okay, but the attitude of the manager that I spoke with was not worth dealing with. Besides, I thought it would come in fine the first time she reordered it and she wasn't competent enough to order the right color. Who knows what kind of dress would've came in the second time around.
I just wanted to share my story with you all so that you can be prepared if you are going to be shopping at the North Little Rock David's Bridal. The dresses there are lovely and at a great price, but sometimes dealing with poor service just isn't worth the stress.
Now I'm back on the market for a wedding dress, if anyone has any suggestions about where I could shop, I would definitely appreciate it. I'm looking for something in a similar style of my original dress, but hopefully with less drama around it. 