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Michigan-Grand Rapids
SusanK77
member
Alfred Angelo (sorry long rant)
Has anyone else had problems with the new Grand Rapids store of Alfred Angelo. I ordered five bridesmaid dresses from them and they have been so rude and unorganized. They lost two of my bridesmaid measurements so the girls had to come back in store to get re-measured. Then we ordered the dresses. One came in no problem, my maid of honor ordered hers the same day as the first bridesmaid she still hand't heard anything for 3 more weeks after the first girl got hers so she called and they said "we have had it for three weeks and we were wondering when you were going to pick it up". She said I never got a phone call and they claim they called but maybe didn't have time to leave a message. Seriously? Now the remaining three. One is coming in June 17th. The other two nobody seems to know where the orders went. The girls have paid for the dresses yet the store cant find the orders. The girl I spoke with said she needed to call customer service and see what happened. Customer service couldn't find them and said they had to call the store back. Well this was at 1pm. I still hadn't heard anything by 4pm called the store back to speak to a manager. "oh im sorry the manager will have to call you back". Now here it is 7pm on a Friday and nobody wants to talk to me. I wouldn't either. I am getting married in September, the dresses they lost are the two sisters in the wedding party, im PMSing and im all alone at work I'm about to go postal on someone. 
Sorry ladies I had to vent.
Sorry ladies I had to vent. This discussion has been closed.
Re: Alfred Angelo (sorry long rant)
I would keep raising hell at that store though, if I were you. And have your BMs chime in too.
Married!
All three bridesmaid dresses were ordered by my sister, Michelle, to ensure they were ordered at the same time using the same dye lot for the fabric. We also ordered an extra 2 yards of fabric as my other sister will be having a matching bolero jacket made for her dress. When the sales associate took the order, she asked Michelle to recite her name, address, phone number, and email address, and she manually typed that information into the computer. The sales associate did not repeat anything she typed in to verify she entered it correctly. It did not occur to us that we should verify it ourselves; I believe this was the responsibility of the sales associate, not ours.
When Michelle ordered the dresses, she was told they would take 8-12 weeks to come in. Michelle had not heard anything by March 30, which marked 10 weeks, 6 days since they were ordered, so she called the local store to inquire. They said all 3 dresses had been in for awhile and had been calling her and leaving messages about the dresses. She asked them what number they called; the sales associate listed a number that had one digit wrong. She did not apologize when Michelle told her the correct number; her response was "Ohhhh..." Michelle asked them why they hadn't emailed her after no response for a few weeks; they told her they haven't set up a system for emailing yet. When Michelle picked up the dresses that evening, she spoke to a manager who apologized and said they have had this wrong number problem with a few other customers.
The labels on the dress bags were marked with the dates the store tried to call Michelle. The earliest date was March 2, which was a full 4 weeks before Michelle called. Why did they not try to email her after 4 weeks of no response? This seems ridiculous, regardless of the wedding date.
The 2 yards of fabric was not in when Michelle picked up the dresses, so they told her they would call her when it came in, which would probably be no more than 2 weeks. Michelle made sure they had the correct phone number. On April 21, my Mother contacted the Grand Rapids, MI store to inquire about the extra fabric. The sales associate she spoke with checked the records and said the record states that the fabric was picked up with the dresses on March 30. My Mother disagreed and they said they would look further into it. Michelle then called the store to complain and spoke with a sales associate named Dani. Dani's response to Michelle's complaint was "well what can we do?" which in my opinion was ridiculous and made it sound like the problem was Michelle's fault. Michelle told her what they are going to do is express order new fabric that we will not be paying for because it was already paid for when the dresses and fabric were ordered January 13. Dani agreed to this, and now we wait to see if the fabric was actually ordered.
[END OF EXCERPTS]
They did express order that fabric, but they ordered it in the WRONG COLOR. The dresses are in grape; they ordered it in eggplant. Unacceptable. So they had to reorder it in grape and have it express shipped. This time they did it right, and they are so lucky we did not yet need that extra fabric when I first went in to pick it up and it was the wrong color. I would have ripped them a new one after all this crap.
Based on my experiences at the store, the manager Jenna is very friendly and has been extremely apologetic about these issues. So has the District Manager, Kim Benny. I would recommend emailing the CEO, Vincent Piccione, CCing some of the general customer service email addresses, and CCing Kim Benny. Email addresses are as follows:
vpiccione@alfredangelo.com
info@alfredangelo.com
facebook@alfredangelo.com
kbenny@alfredangelo.com
Good luck!!!! I can't believe they've been open 5 months and they're still horrible. It's like the company doesn't give a crap because they're so well known and so huge that enough people give them business so why bother treating everyone as they should be treated? Ridiculous.