I was just married at the Barn at Birchwood. The owners, mainly Suzie, have ZERO people skills. Let me start off by saying that she had us fooled for over a year! She was SO sweet during the whole planning process. That is, until I called her 7 months before our date to ask if it were possible to lower our guest minimum. This was because the groom's mother had just unexpectedly passed away. Hit hard with medical and credit card bills, it is a surprise we didn't have to cancel the wedding completely! Rather than showing any sort of compassion she said, "I am trying to run a business here, but I always fall for people’s sob stories". When we went for our final meeting we informed her that we would not be doing parent introductions or the "father-daughter dance", decisions that were made by my parents and I because we didn't want to draw attention to my Groom whose parents have passed away. Her response? "Well, I think you should do it. I would just be thankful MY parents are still here." She said this in front of the groom! So unbelievable insensitive! But, it doesn't end here. From the rehearsal (which by the way they completely forgotten about! My guests arrived and all of the lights were turned off!) to the end of the reception she did nothing but yell and be rude to everyone- including the bridal party! She made snide comments about the decorations, ("if it were up to me, that wreath wouldn't even be there but the bride HAD to have everything as fall as possible"), called my Mom a drunk, ("Oh, don't hand that to that drunk!) cursed at one of my bridesmaids, ("Well, maybe if you used the f*ucking vase, you could f*ucking hold everything"), demanded to more than 3 guests that they clean her windows when someone "wrote" on them (the glass was foggy and they wrote congratulations on the window WITH THEIR FINGER!), and even cut guests off who weren't even drunk! She even called the flower girl, (a 3 year old!) a stripper when she was playfully hanging on a pole!! She has no concept of simple courtesy. She never would politely ask anyone to do anything. Instead of "Could you please bring your drinks inside" it was "You can't bring drinks out here! Get inside! Can't you read a sign?!". Unfortunately, I don't believe these are isolated incidents. I found out just last night from my photographer that she was rude to him the entire time! When he arrived and asked where he should set up she said, "Um. I don't have time for this!" and walked away! When he asked if he could set up lights to help with the photos she refused. He explained to her that this would prevent him from making large prints that I paid for. She said to him, "Oh well, that's not my problem". Thanks Suzie-you just ruined my wedding photos. Honestly, it may sound like I am exaggerating, but in reality I am not even close to reporting all of the problems with this woman! My Mom left something behind, and we went back a few days later to pick it up. Rather than holding her items in the office she left them OUTSIDE on the front step! She is extremely rude! The facility is absolutely stunning, but in my opinion Suzie should NOT attend the receptions she hosts! She has zero customer service skills. If the location wasn't gorgeous I doubt she would still be in business. It is truly a shame because the wait staff and food are amazing! I don't know how they work with her.