The tailor at Madame Paulette ruined a portion of my wedding gown despite five fittings, and I was able to get no apology or price reduction. My gown was very well-cut, and seams were puckered when they finished, and it looked poor in all my photos. I believe they put their worst tailors on bridal, so BEWARE. Christine and Customer Service was so-so, and I usually had to wait 15 minutes despite making appointments.