Community› Wedding Discussion Boards› Attire & Accessories Forum
Attire & Accessories Forum
New Discussion

I'm so angry at Alfred Angelo right now- what to do?

*tinkertoy**tinkertoy* member
500 Comments
in Attire & Accessories Forum
I bought my dress in March.

It came in late June but there was a defect so they had to order another one. They said a month or so to get the other one.

I have been calling every week and yesterday the manager told me that it said it was to be delivered from UPS that afternoon.

So I plan to drive to Houston to get it tomorrow.

She just called and said it's not in and they don't know where it is and when it will be in. UPS only lists it as "exception"

I've paid for 1/2 of it, do I have any recourse? Can I just cancel the order and get my money back?

I doubt it but I have no idea what the contract said (it was a blur) and my mom has the receipt with her.

Any ideas??

P.S. I now realize that she pushed me into a more expensive dress and I would NOT be heart broken to have to find another one.
Report Reply to Post

Re: I'm so angry at Alfred Angelo right now- what to do?

  • aleighk1aleighk1
    2500 Comments Combo Breaker
    I would call and let them know how upset you are and that you demand your money back. I'm not sure when your wedding date is but if you're afraid you won't get it in time I would definitely try to get your money back, especially if you don't really want it in the first place! 
    Image and video hosting by TinyPic
    Planning Bio with For Sale
    Report Reply
  • lisaandcoreylisaandcorey
    100 Comments
    That is unacceptable.  First of all, they lied to you.  They knew a replacement dress would not be coming in a month unless they absorbed rush charges (provided Alfred Angelo even has the ability to rush the dresses).  Did they mention anything about a rush on your replacement dress?

    I would write a letter to the store manager with a "cc" to the district manager.  If you have time, you should request a refund and run as far away from them as possible.

    If you do not have time to cut ties with them and the dress, please do not trust them with your alterations. 
    Report Reply
  • *tinkertoy**tinkertoy* member
    500 Comments
    The wedding is 12-11-10, BTW!
    Report Reply
  • Meagan78Meagan78
    1000 Comments Combo Breaker
    edited September 2010
    Heh... any chance you are using the one out by Willowbrook mall?  I had a horrific experience there - delayed dress, unreturned calls from manager, etc.  Wanted to cancel my dress 3 weeks after ordering (found out I was pregnant) and they had no answers, no solutions, no ideas (After they refused to even let me order different style or a maternity BM dress, all I  wanted to know a good place to resell it locally... nope).  They were super rude.  The trying-on process was horrible, too.  My saleswoman left me in the dressing room alone and didn't help me try anything on.  Went to attend to someone at the counter and left me for 30 (!!) minutes waiting for a promised corset bra.  I would never send anyone there.  Evil, evil!

    Oh, also, one of my BMs ordered from the Galleria store on Post Oak (she tried on her dress the same day as me and it was gorgeous so we "forgave/forgot" for her dress only).  They took her order... and never placed it.  When she called a month later to ask if it was in, they said, oops, now you'll have to pay rush fees.  She threw a fit and fortunately they agreed to absorb the rush fees.  Then, of course, it was late again. Our wedding is in two weeks and the dress just arrived this week.  Thank God...
    Our Wedding Day
    image
    Report Reply
  • larzhopelarzhope member
    1000 Comments
    you need to have the store call UPS.  or call UPS on behalf of the store.  that is ridiculous!
    Lost on Cloud Nine
    Report Reply
  • mmw8780mmw8780
    10 Comments
    "Exception" usually means that the sender (alfred angelo) has prepared the shipment labels/info but that UPS has not picked it up or else they would have tracking on it. Get the tracking number from the salon and keep tabs on it yourself using the UPS website.
    AlternaTickers - Cool, free Web tickers
    Report Reply
This discussion has been closed.
Choose Another Board
Search Boards