My fiance and I found a venue we loved and the sales rep we were working with was wonderful. Well she left and I just went back with my mom and sister to see it again and talk more details and it was such an aweful experience. The new rep couldn't have care less about selling us on the venue or working with us and it was miserable. As a result we are continuing our search, even though we loved that first place, we don't want to deal with working someone who isn't willing or interested in working with us.
I did get a call today from the original representative who apologized for our experience (though it seemed like there was not much she could do) and on top of having a bad experience and being put off by the venue, I came to learn that someone else has requested a contract be drawn up for that day. So even if somehow, the venue would be willing to come up with some way to accomodate us for our terrible experience and resolve those issues, it wouldn't matter because the day is likely no longer available.
Just really bummed that everything has fallen apart like this. I know it's probably one of those things where everything is happening for a reason and in the end everything will work out for the best, but right now I'm just down because we really loved the venue and were thinking and planning as if it were the place. Now back to the drawing board (and revisiting some other places we went to previously).