Che'ne Rouge - Reviews?

Re: Che'ne Rouge - Reviews?

• simplyhippie

  

  May 2010 edited December 2011

  They're right down the street from me.  The 'ballroom' is a little much for my taste - big fancy flowers, lights draped from the ceiling, and a very 'greek and Vegas mix' head table.  We walked in and FI said 'Are we in Vegas?'.  They quoted us at 8G for the *smallest* package for 75 people (their minimum).  You have to use their flowers, their caterer, and their decorations.  They even charge something like $100 to change the navy blue table cloth on the buffet table, as it is their 'standard' table cloth.  The grooms room is teeeeny tiny, with nothing for entertainment except (I think) a tiny little tv.
  
  Outside is gorgeous.  I was highly disappointed, but for a bride that wants something more 'traditional', this may be perfect.
  

  Report0 Reply
• katesfly member

  

  June 2011 edited December 2011

  When I found Che'ne Rouge, I fell in love with the beauty of the place.  I liked the idea of everything being packaged together (i.e. all vendors and services).  What we soon realized was that although we purchased the largest package available at the time, the Grande Fare, it was far from all inclusive.  We ended up spending thousands over the package price on flowers, food, centerpieces, and for the coordinator.  You would think that with the Grande Fare you would get more than one dinner selection, but you don't.  We paid extra to have fish and beef.  We paid extra because we had more than 3 attendants for flowers.  We had to provide our own centerpieces.  We had to pay $200 for the wedding coordinator to be there to help us the day of get everyone down the isle.  I asked the coordinator to please set up my guest book, candles, favors, ect.  She said it would be an additional charge.  So I had a family member come early to set things up.  They charge you extra to come earlier than 1 hour before your ceremony starts.  I felt so rushed to throw my dress on and hurry to start pictures, which we only ended up having about 30 minutes to do before the ceremony.  I felt so so so rushed and frustrated at the beginning of the wedding.  Not till after dinner did I finally feel like I could relax and enjoy my wedding.  Then at the end of the night, unbeknownst to me or my parents, on top of paying hundreds of dollars on top of our bar tab to have bartenders and a security guard, they added themselves a $250 tip at the end of the night.  I was livid when I saw the bill.  I was not prepared for the extra money.  I feel that the people at Che'ne Rouge nickled and dimed me to death.  It is a beautiful venue and my wedding was lovely, but I really felt deceived and taken advantage of.  If you book here don't be fooled by the sticker price.  You will come out of pocked MUCH more than what they first tell you when you sit down to sign on.  Beware.

  Report0 Reply
• bobobonnie member

  

  July 2012

  Thank you very much for the criticism.  Here at Che'ne Rouge we monitor our reviews, positive and negative, thoroughly becuase we want every opportunity to correct issues that our potential and current brides have.  As you may not know, Che'ne Rouge began in the wedding industry in 2008.  Therefore, we were not able to make decisions on what Brides wanted, but rather soley relied on what the owners believed to be elegant and gorgeous.  Since 2008 Che'ne Rouge has grown tremendously within the wedding world, thanks a lot to our tried-and-true brides.  We always encourage our Brides to tell us one negative and one positive about their experience here with us, and based on these tried-and-true bride's feedback, we CHANGE.  This is the only way to grow as a company and to continue providing the venue for a bride's dream wedding. 
  
  Points of Interest:
  -We now offer packages where you are able to bring in your own vendors, including catering, for the bride's convenience. 
  -We beleive that "nickeling-and-diming" the bride is the worst way to go.  This business philosophy too has come from growing as a company.  Therefore, we never charge extra for changing linens!  Actually, colored overlays are included in EVERY PACKAGE!!! Over 30 colors to choose from! 

  Report0 Reply
• bobobonnie member

  

  July 2012 edited July 2012

  Thank you Mrs. K for your review as we LOVE to hear feedback from our tried-and-true brides!  Since yoru wedding, we completely agree with you.  Until your wedding day, and we sincerely apologize for this mishap, we never thought of the bar options and gratuities to be any sort of an inconvenience for our brides because no one had ever thought of our bar an a "negative" experience.  We ave since listened to your feedback and thoroughly changed our bar policies.  We no longer include a 15% gratuity with any sort of bar service, becuase you are right, "a tip is a tip" and it should not be included.  As for our event coordinators, they always go the extra mile in ensuring that every bride's wedding day is completely taken care of.  She is an EVENT COORDINATOR, not a wedding planner paid for by the bride in the amount of $200.  When any of our brides sign their contract with Che'ne Rouge, we give them the OPTION to hire one of our event coordinators or HIRE a wedding planner themselves, and for this reason our event coordinator is a completely "optional" addition.  Decorations brought in by the bride are set up by the family with ASSITANCE from our event coordiantor.  There is no way possible when a bride brings a lot of "extra" and exciting detailed centerpieces with party favors, unity candles, cake cutlery, menu cards, escort cards, etc. that one lady will be able to set all of these items up.  Therefore, yes Mrs. Katesfly, you have to pay additional for additional help on wedding day or you may have a family member or close friend help the coordinator out on wedding day so that all of your planned and delicate details are taken care of.  Again, thank you for your comments, as we have changed our bar policies after your wedding.  To address your issue of our wedding packages being "all-inclusive" and that you "booked our top package" that is a false statement.  Obviously, if you want to bring in your own centerpieces, that is your choice, therefore, that would be additional.  If you choose to add additional food to your included menu, then again, that is your choice.  If you would have not added these optional items to your package, outside of Che'ne Rouge, then yoru wedding probably would not have seemed as expensive as it was.  Again, thank you for your feedback Mrs. KatesFly.  We sincerely apologize for any misleading information or headaches on your wedding day. 

  Report0 Reply