Attire & Accessories Forum

cold feet about the dress (sorry it's so long)

Ok so I bought my dress end of september and havn't seen it since.  I loved the dress when I bought it and read about other brides having worries about their dresses, but just could imagine myself worrying....well here I am freaking out questioning if I like the dress or not.  The main reason that I dont know if it is the perfect dress is because of how rude the people at the bridal store are.  When I was looking they were super sweet and accomodating then right after we bought not only my dress there, but the seven bridesmaid dresses there, something changed.  I am an easy going person and an not to needy or annoying, but everytime I have had a question about whether its when I should get fitted or about the bridesmaid dresses the owner acts like I am an incovenience, and annoying.  It was really hurting my feelings so I took one of my bm's and my mom into the store the next time I needed some questions answered just to see if I was being over sensitive, or if this lady was really being rude, and sure enough they were in shock about how rude she was to us.  I don't know what happened but from the moment they made the sale, I did not matter.   My dress is fully payed for and I know I wouldn't get a refund, but I am having trouble knowing that I will wear a gown from a salon with such a rude and unsensitive owner, so I think thats why I am questioning the dress.  My maid of honor and I are going to look around at other salons and see if I can find a dress that I like better, is this a good or bad idea?  (sorry this is sooo long)

Re: cold feet about the dress (sorry it's so long)

  • Oooh, BAD IDEA!!!  You never mentioned a single concern in your post about the actual dress.  Which makes me think you probalby will still be happy with the dress once you get it.  Don't let their rude behavior make you make a huge mistake.  You already paid for the dress, just pick it up and definitely have it altered elsewhere.  Don't give the salon any more business.  But since you already paid for these dresses, just take your items and leave them be.  Don't waste money on having 2 dresses for no reason!
  • if you already have the dresses you can take them somewhere else for alterations pressing and all that stuff.
  • I dont think you should change your mind about your dress if you love it , you chose it for a reason and I dont think you should let them get to you . From experience most places are like that and right after you buy the dress they treat you like crap.  
  • They say when you find your dress you should absolutely stop looking. Also, I don't know how much time you have left prior to your date, but I know my dress shop will not order without at least 8-9 month window before the wedding. They will only sell you an off the rack, and do you really want to be wearing a dress that tons of other girls have tried on? Your dress is your dress no matter where you find it. I can understand not wanting the reminder of the poor service, but I'm sure the day of it will be the furthest thing from your mind!
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  • Dont change! its your dress and you love it for a reason! I know its sucks, but that is how a lot things are in life-its only about making the sell. Perhaps you can mention to them you do not like the way you have been treated and you will not refer anyone to them.
  • Don't look for another dress. You loved that dress for a reason.

    When it comes in, take it somewhere else for alterations. Don't give that bridal shop anymore funding. But don't sacrifice the money you've already paid for a great dress just because people have crappy attitudes.
  • Don't let these strangers ruin your dress for you. Ditto everyone else about taking the dress elsewhere for alterations.
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  • Your wedding is in July, start asking on your local boards for recommendations for alterations. When your dress comes in they'll want you to try it on to make sure everything is ok, per the manufacturer. Then just take your stuff and leave you are not required to get your alterations done there. Don't give them anymore of your money, it's obvious she's all about money not customer service.

    But the dress you loved before she was rude, don't let her attitude taint you and the way you feel about the dress. You can however let others know about your bad experience at that store.
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  • I kind of had the same experience as you. I loved my dress, bought it, and now the dress shop is really rude, etc. to me. Not to mention, they ordered the wrong size (from what they told me they were going to order). So, I am, and my recommendation to you, is to take your dress and find a recommendation for a  seamstress through your local board. That's what I am doing. Then you wont have to worry about the dress shop ever again. It sucks- because my dress is so big that I don't really "like it" (because it looks bad) but I'm hoping this seamstress will be able to work her wonders!

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  • Its about the dress, not the salon. On your wedding day, no one is going to care about where your dress came from or the customer service at the salon. And you're probably not going to think about it either. That's terrible if you're going to fret about that. And it's definitely a bad idea to keep looking. If you loved the dress when you got it, you're going to love it the day you wear it. It's not about the shop. And take the customer service up with the owner, whether it be an email or over the phone. Sometimes they do'nt realize what they're doing until someone points it out. Plus, if you've already gotten the dress then you can take it somewhere else for alterations, you don't have to have things done there.
  • DON'T LOOK FOR A NEW DRESS. Take it someplace else to get it altered in your area. Ask your local boards for some advice about places! You loved the dress for a reason, don't let the crappy people change that view! :)
  • ltykaltyka member
    10 Comments
    After your dress comes in, you should write a letter to that shop owner telling her experience, and telling her you'll take every opportunity to share your experience with others.  She should not be in this type of business if she doesn't know how to treat people!
  • agree with PP - after you get your dresses, take them to someone else - then write a nasty-gram letter telling the owner about their crappy service and that you will be writing a formal update on multiple local bridal forums not to mention Facebook, MyPage, Twitter, etc - believe it or not, bridal shops LIVE on recommendations and this makes them VERY nervous.
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  • I agree with PPs- it's the owner, not the dress.  When it comes it, take it for alterations elsewhere.  I would tell her exactly why you're taking it to someone else for alterations, and would put a review on your local board as well.
  • I was starting to have cold feet about my dress to.  I bought it in October and hadn't seen it until my first fitting a couple weeks ago.  Before I saw it I kept thinking maybe I picked the wrong dress.  But after I tried it on again I love it.  I can't wait to wear it in a month!!!  And I agree with everyone else.  Take it somewhere else for alterations.
  • thanks everyone....but I forgot to let everyone know in the original post that they arn't being honest about where the dress is....came to find out yesterday that they either accidently sold the dress ( I bought the sample) or lost it.  They have no idea where the dress is!!!! So after finding this out I got a new dress somewhere else, I love it and no cold feet this time, I had a feeling that something was wrong, and the place was being sooo shady.  But O man thank goodness its all resolved, and we are getting our money back!
  • I had a similar situation and did end up getting a new dress.  My situation is similar but one addition would be the fact that they were not only rude but I felt pressured to purchase.  That's my own fault I guess.  I made the mistake of just taking the first thing that "kind of" looked good but I hadn't shopped around enough.  About a month after that purchase (it still isn't even in yet) I took just my mom to another location and found the dress of my dreams.  It was such an amazing day and really was more what I was looking for in this experience (personal and fun).  For me, a new dress was the answer.  From your story, it sounds like you love your dress but not the service.  I agree with the rest of the girls, find a seamstress elsewhere and avoid giving them anymore business.  I would also possibly say something to them about how you feel (once you have your dress of course).

    Good luck to you!  You will be beautiful! Never in my life have a seen a bride who didn't look amazing!

    :)
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  • Bad idea!! Think of it this way.. they already have your money, the only person you'd be hurting by getting another dress is yourself (or whoever is payinjg for you dress/wedding).  Just give them a really bad review on yelp.. always makes me feel a little better!
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