Trying to get a venues response, and frustrated!!!

alissasueh · July 2011

Im pulling my hair out to try and get the Place of choice to respond. My fiance and i know we want to get married here, and we cant get anyone to respond to and email or a phone call!! I know this is wedding season, but really 2 weeks with no response? Is this normal? Everyone else emailed me back promptly or called me. I just emailed again, should i relax or keep calling!?

CD2011 · July 2011

I had the same problem. I e-mailed and called the place we wanted. After about a week they e-mailed me back saying that they didn't have our date, and gave a list of open dates. I immediately called and left messages and e-mailed them back saying which date I wanted and that I would bring the deposit ASAP- Never heard back!! I didn't want to have to deal with the stress of not being able to get a hold of them when we were deeper into the planning, so I just decided to go elsewhere.

emierose · July 2011

It really depends..
When we were first looking I contacted about 10 venues for information, and to see if our date was open. At least 4 of those places NEVER got back to me. I mean ever. And some of them I sent multiple emails to, or left more than one voicemail. One of which was Casa Larga, which was high on my list of venues originally. I am really disappointed with the lack of professionalism. How do you expect to book weddings if you never return contact?

acmj11 · July 2011

Well, you have over a year so don't freak out too much just yet. It might help if we knew where this "place of choice" is. Maybe someone on this board has dealt with this place and could give you some helpful advice. As of right now, we can't offer too much help because we have no background info at all. This is also why we recommend an introduction, welcome to the board!

vibolemily · July 2011

I get that a lot from my venue. Most of the venues I reached out to originally were very responsive. I think if that location is important to you, maybe try stopping by? I think mornings are probably your best bet if you want to catch their wedding coordinator and probably not on a Monday or Tuesday because a lot of the coordinantors take those days off after working the weekends.

kevinandmonica2011 · July 2011

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_central-new-york_trying-venues-response-frustreted?plckFindPostKey=Cat:Local Wedding BoardsForum:621Discussion:d015d928-857e-4a87-8601-08bc4a60a7fbPost:867abd1a-4ffa-4701-b51c-c1a7e299354e">Re: Trying to get a venues response, and frustrated!!!</a>:
[QUOTE]Well, you have over a year so don't freak out too much just yet. It might help if we knew where this "place of choice" is. Maybe someone on this board has dealt with this place and could give you some helpful advice. As of right now, we can't offer too much help because we have no background info at all. <strong>This is also why we recommend an introduction</strong>, welcome to the board!
Posted by acmj11[/QUOTE]<img src="http://cdn.cl9.vanillaforums.com/downloaded/ver1.0/content/scripts/tinymce/plugins/emotions/images/smiley-wink.gif" border="0" alt="Wink" title="Wink" />

Facebook "Like"

OP- Hi. Intros are kind of the way to go.

As for your dilemma.... personally, if I had emailed or called more than twice and not heard back from them in 2 weeks, it would no longer be my "place of choice".... just food for thought.

at the booking stage of the game, they should want your business and be happy to answer any question you have... once they have you locked into a date and have your deposit money, do you think they will magically become more responsive? Probably not.

That said, it is a holiday week and smack in the middle of wedding season... I would not expect an immediate response, but I do think 2 weeks is a bit much. Additionally, if your emails to them are as vague as your intro to this board, they may not be taking you seriously as a prospective client. Perhaps be a little more specific (both with us and with your vendor)... and you will likely get a much better response.

kkozlo2 · July 2011

I agree with the above posts..... I would seriously start re-thinking my first choice. It is very important to be able to communicate openly and in a timely manner with your reception site. If they are already not responding... it will not change. There were 2 places I was considering and really loved... BelHurst Castle and Lafyette Country Club. Belhurst was similar to you... I left 2 messages and never heard back. Now, I don't think this is the norm because I know people who have had fabulous weddings there but it wasn't worth the back and forth for me.
Lafyette set up an appointment right away but when I showed up we sat at a table for close to an hour before we decided we needed to leave for our next appointment. When we got up to leave she couldn't even make eye contact or appologize for running behind. I personally was rubbed wrong by this and decided not to reschedule. She did email a week later appoogizing but at that point I wasn't really willing to risk a repeat of unprofessionalism down the road....

So... go with your gut. My experiences with the two locations above may be out of the norm but my gut said- not worth it! If your feeling that way about your place... go with your gut.

What is the place you are talking about?

Happily9 · July 2011

Monica-
Acjm11-Monica is wearing off on you

I agree with the PP's....alot of us are close to our wedding dates and may have dealt numerous times with this same place and could give you some excellent contact information...we just need to know where...so intro info that's very helpful to us would be your name, fiance's name, where you are from, venues (if chosen), wedding date...blah blah blah...you get the point!

kevinandmonica2011 · July 2011

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_central-new-york_trying-venues-response-frustreted?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:621Discussion:d015d928-857e-4a87-8601-08bc4a60a7fbPost:560dd940-78e0-42a4-a168-94621ef2ff55">Re: Trying to get a venues response, and frustrated!!!</a>:
[QUOTE]Monica- :)
Acjm11-Monica is wearing off on you :)
Posted by ktobin0519[/QUOTE]

<img src="http://cdn.cl9.vanillaforums.com/downloaded/ver1.0/content/scripts/tinymce/plugins/emotions/images/smiley-tongue-out.gif" border="0" alt="Tongue out" title="Tongue out" /> but it makes sense!! lol!!! and I must be wearing off on you too!!! lol

DondadaTimes2 · July 2011

Im getting a little irritated with the girls that ask a question then go MIA. Do you want our help or not? Good Lord.

alissasueh · July 2011

sorry for my lack of info, i just signed up on this site, and i thought i would recieve emails if i got posts to my question, thats all, dont mean to waste anyones time. I just wanted to see if this was a common problem amoung busy venues.

Trying to get a venues response, and frustrated!!!

Re: Trying to get a venues response, and frustrated!!!

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