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June 2013 Weddings

XP Just a vent/disaster at our venue

I am so bummed today ladies. I got a letter from our venue thanking us for wanting to book our celebration there, but asking us to come in and put a deposit down on the hall in order for them to continue saving our date. Also, the letter was addressed to my last name, but with a different first name?

I had already had several meetings with the manager on site, and had signed a contract and put the required 20% deposit down. I called to tell them that, but was told that the person who handled that was not in, and asked to leave a message. My fiance' happened to be off today and said he wanted to go down there, so we did.

I had my copies of the contract, and the deposit which we took with us.

Turns out the manager we worked with changed names on our contract, whited out our deposit amounts, and took off with the money and money from many others. They haven't heard from her in over a month. In addition, we negotiated pricing with her, and details of our reception, including kids meals, special decor, serving drinks to our guests upon arrival at ceremony, and adding items to our food and drink menu. Even the time duration of our reception, and set up time beforehand. They are cutting our time frame and only giving us the two hours before ceremony to set up, which is when we have first look and bridal party pics scheduled. They won't allow us any other time to set up and decorate.

We found out today that basically everything she told us was untrue, and the venue won't honor anything she told or promised us. She wrote these things on a separate piece of paper, so they weren't actually a part of our contract, and they won't honor them. So now I have to pay full plate price for everyone, even kids under 5, along with not being able to have things I planned on. I thought everything was set, and we planned our day accordingly.

We are now looking at spending an additional 700-2000 dollars accordingly, based on actual count and extra fees that we were not told about. And I have to figure out how to get the hall set up and decorated. We have done a lot of DIY to save money. I know that my wedding isn't until next year, but I'm a planner, and like to have some sense of how things are going to be.

Just threw us off, and upset me a bit. I don't know where the extra money will come from, or how we will manage to get the hall done. Just sad that someone who seemed so nice took such advantage.

And this, just a few months after my gown was ruined in a fire. Sigh
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Re: XP Just a vent/disaster at our venue

  • That's awful.. I'm so sorry that happened to you. I completely understand why you're upset - I would be too! I hope things get better for you soon!!
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  • That is seriously horrible. Was the venue willing to let you out of the contract at least so you could go elsewhere? It sounds like the venue is not taking responsibility for this and they need to since this woman was their employee. It only upset you a bit? I would be furious. As far as set up goes, if you can spare the money, I would hire a DOC, I know around me at least the going rate is anywhere from 250-500.
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  • cnf2013cnf2013 member
    1000 Comments Second Anniversary 25 Love Its Name Dropper
    edited August 2012
    Oh man, I'm sorry doll. That's crazy that someone would do something so horrible. Do you have to make a new deposit? That doesn't seem fair if you do. I feel like the venue should honor at least a few of the discussed options you were originally promised just to save face. They hired this horrible women who took advantage of them, you and many others and they need to suck it up be responsible for their mistake. If I was you I'd start looking at other venues, without pulling out of this place first, just in case. Also, I know you're now having to pay more money, but you should look into a DOC so you can still do your first look and pictures without rushing around to set up. If that's really out of the question, find a loving friend or family member to do it for you. I did it for one of my friends a few years back and she "paid" me with a really nice bottle of liquor, which was totally fine by me. 

    For what it's worth, I'd have a lawyer up in there so fast if I were you. I'm seriously angry for you right now. They need to take responsibilty. It's not your fault they got dupped. I don't know how you didn't throw a major bitchfit on site. My FI would have had to sedate me or physically hold me down from clawing their eyes out if that were us. 
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  • I agree with cfn and sparcles. I would see if you can get out of the contract or have them honor SOME of what she promised. Like cfn said, I agree with her on looking for other venues without backing out of your current venue just in case. That really does suck, though. I hope things clear up.
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  • They are honoring our deposit. No issue there, I had a valid receipt, but we were told that we could offer drinks to our guests, upon arrival.....that children 5 and under ate free, that children 10 and under were half price, that they would allow an extra 30 minutes to our reception time, and that we could come in either late night before, or really early the day of to set up. We were also told we could provide more of a selection at the bar (our reception is non-alcoholic), and they only offer tea, coffee, coke, sprite and diet coke. That our vendor meals were complimentary, and also got approval for decor that we have already purchased, which they are now not allowing us to use. I guess the manager that worked with us had her plan, and didn't worry about what she offered/promised us because she knew she wouldn't be there when we found out. I think it's ridiculous to pay $55.00 per person for a three year old. But like I said, they won't honor her promises, and I spent a lot of time hashing out details with her. I am quite upset, and not sure what we are going to do....the new manager is checking into a few things and going to call me with details after she checks with management. This has more to do with new issues, and not the ones she says they won't budge on. Also, they have told us that they will shut down drink service one hour before our reception ends. It bothers me that we can't have a drink for the last hour, and that was something we were not told before. All in all, there is a bit of added expense for us, and shortened time, and now we are worried about the timeframe the day of......we have the day planned out for pictures, etc. We may have to hire someone to do the setting up, and that is an extra expense we really can't afford. When you have a budget, and you are trying to stay within it, it is difficult when things are added you aren't counting on. I know things happen, but this is not a random thing.
    Thanks to all of you who responded. The support means a lot right now
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  • That's absolutely aweful. I'm glad that they didn't make you repay the down payment and that you had a reciept. That's too bad that woman told you all those things knowing that you'd be let down and that they wouldn't be honored. I don't know how someone could do that. I wonder how many other people's lives that woman stirred up. I really hope things work themselves out and that things get better for you. 
  • That is terrible, and I too would look into a lawyer. I bet if you show up there with a lawyer their tuen will change pertty fast and they WILL budge on some of that stuff to save from a law suit. is there anyway that you can find out who else this happened to? maybe people on your local board heard about it? Because then you can file as a group. I would try to look into another place too and get your money back, since you signed that contract under false pretenses. You didn't sign it knowing the true rules, but were lied to, and it is the venues responsbility, they hired her. The manager should have overviewed every single contract, and contatced you if something you signed up for was wrong before this woman even left.

    I feel like I am more angry than you are! lol. You should really look into taking some action.

    I'm really sorry about your gown too. :( Things will get better.
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  • Omgoodness! WOW!

    Anywhere in your contract copy shows what she told you? Maybe if you have a copy of it and don't back down with them, they might honour it or work with you a little more to consider some of the changes?
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  • That is awful!  I'm so sorry you have to deal with all of this.  Bright side, at least they're honoring your deposit that they didn't actually get, and you have plenty of time to re-group.  I would also look into what kind of legal recourse you may have, what a mess!
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  • I'm so sorry! Hopefully the venue can do something at least for the kids part of the reception. It is totally nuts to pay the same plate price for a little kid who will take 2 bites of the mashed potatoes. At least you were super proactive about it and have plenty of time to rally before the big day :) Good luck!!
  • JennLaxJennLax member
    100 Comments Third Anniversary
    edited August 2012
    Wow this is so terrible - I am so sorry!

    Two things:
    1) Do you have any back and forth e-mails with the former manager discussing your special arrangements?  Or was it all done in person/written on the separate sheet?  Maybe if you have any saved in e-mails then you can use that as proof to try to get them to honour the changes.

    2) Another option besides going to a lower (or in addition to) is to go to the press.  Contact local papers and tell them the story of what happened.  I bet once the venue gets some bad publicity they'll change their tune pretty quickly. 

    I know you're upset and probably feel like just giving in, but I would definitely say to fight this.  Those were major changes that you made to the contract and if the (false) ammendments weren't available in the first place, you may have decided to go with a different venue. If they don't honour the changes, I'd try to find another venue if I were you. 

    Good luck - keep us posted!
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  • Holy moley!!! I don't have anything to add that the others didn't say. I guess if it had to happen, at least it happened this far away from the event!

    Man, that just sucks!!!!

    Julie
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  • Oh my, I also don't have much to add, but I'm sorry this has happened to you! I hope this situation gets resolved and you get at least some of the original commitments honored. Good luck!!!
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  • honestly if this happened to me I would ask for my deposit back and find a new venue. Its obvious you can't trust them. And due to what happened they shouldn't be fighting you on getting it back since this was their fault. I am surprised they will not honor what she said. they should be accountable for who they hire.
  • Oh my gosh! I am so so sorry for this happening to you, I'll be praying it gets better for you soon!
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  • Wow! That is horrible! I am so sorry you have to deal with this. I feel like they should be more accommodating...maybe not honoring everything she promised, but a lot of it! I hope it works out for you.
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  • Holy crap!
    I hate that people can be so cruel. :(

    I hope things work out for you!
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