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BAD experience @ Liberty House, Jersey City, NJ

KdreifussKdreifuss member
First Comment
in New Jersey
My fiance and I just left the Liberty House and were blown away by how badly we were treated. We are planning a wedding of approximately 250 people and would think that a location would want to sell it to the people viewing it. Apparently not.

Not only was the girl at the front INCREDIBLY rude and nasty to us but the person (who I will not out) was patronizing and seemed to lack knowledge. She treated us as if we had no idea what we were doing, and while we may look young we are both around 30 year old. The upstairs room is only nice because of the view and the "bridal suite" was a curtain on a balcony.

Its a shame that this experience left such a bad taste in my mouth, as I probably would have gone for dinner since I live about 1/2 a mile from the location. They have lost a customer in the banquet and dinner sense all together.

If the service is this bad now, why would I book a wedding with them? Oh, and its overpriced for what they offer.

Just a heads up...
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Re: BAD experience @ Liberty House, Jersey City, NJ

  • anika6200anika6200
    100 Comments
    edited December 2011
    I had pretty much the same exact experience at their other property the Stone House at Stirling Ridge.  I think you pay for the location/place vs. food or service.

    "If the service is this bad now, why would I book a wedding with them? Oh, and its overpriced for what they offer. "

    Exactly this.
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  • caketimecaketime
    1000 Comments Combo Breaker
    edited December 2011
    In truth I don't really think you are missing out on anything with them.  Went to a wedding there and they kept the house music going while the wedding was on so we heard both at the same time.  Also the food is eh.  For the price you would pay for it you can certainly find something else!
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  • anika6200anika6200
    100 Comments
    edited December 2011
    In that price range, look at the Jersey City Hyatt, I went to a wedding there and the service and food was amazing! Plus the view is spectacular, that room is also a blank canvas so you can do a lot in that space. Good luck!
    Report Reply
  • JeannineG122JeannineG122
    500 Comments
    edited December 2011
    I've been to a few weddings there and although the view is nice, the food I though was not that great.
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  • Karma01Karma01
    500 Comments
    edited December 2011

    We too considered the Liberty House, we went to dinner there after we met the wedding person there. The service and food was awful to the point my FI complained. We picked the JC Hyatt and so far so good

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  • acablitasacablitas member
    500 Comments
    edited December 2011
    That was one of the first places we visited when we were venue hunting.  The sales lady rushed us through the entire booklet, and she didn't seem interested in selling the place to us.  She just read straight through the booklet.  

    I think it was also because we looked fairly young, and maybe she thought we couldn't afford it.

    The outside grounds are ugly.  The only thing you're paying for is the nice view of the skyline.  
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  • AnnPH424AnnPH424
    100 Comments
    edited December 2011
    We also had a bad experience there when we went to check it out.  Anyone else notice that the building on all of their marketing materials shows a lush lawn with a great building and skyline behind it? When the lawn is really on the same side as the skyline and the building reversed? I didn't notice at first but my FI pointed it out to the lady there and she rolled her eyes at him.
    Daisypath Anniversary tickers
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  • Reilly626Reilly626 member
    1000 Comments
    edited December 2011
    I heard that they dont have air-conditioning for the cocktail hour...

    I went to their sister place, The Stonehouse, its amazing to look at, but way too overpriced.  The food isn't good either, you pay for the scene.  Also, the bar is not in the main room.  The lady there is very nice though and tried to sell us off days with perks, but the reviews aren't so good on the food...
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  • Charishma1Charishma1
    10 Comments
    edited December 2011
    im interested in the jc hyatt. im planning on getting married dec 2012. i was interested to know what the per head cost range is. i havent gone yet but i heard to negotiate negotiate negotiate with them! =/ i just started this whole process and am feeling a bit overwhelmed and trying to narrow down venues to look at since my fiance will only be in town for 2 days :( maybe you can help? also did you already have your wedding? if so how was it there? thank you SOOO much in advance!
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  • cindyn9178cindyn9178 member
    1000 Comments 5 Love Its
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_new-jersey_bad-experience-liberty-house-jersey-city-nj?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:90Discussion:c8a14440-e1a3-42e3-a618-6b348291e912Post:d31d26e9-02c9-449e-9456-48d6fd9b6069">Re: BAD experience @ Liberty House, Jersey City, NJ</a>:
    [QUOTE]im interested in the jc hyatt. im planning on getting married dec 2012. i was interested to know what the per head cost range is. i havent gone yet but i heard to negotiate negotiate negotiate with them! =/ i just started this whole process and am feeling a bit overwhelmed and trying to narrow down venues to look at since my fiance will only be in town for 2 days :( maybe you can help? also did you already have your wedding? if so how was it there? thank you SOOO much in advance!
    Posted by Charishma1[/QUOTE]
    This is a really old thread. I'd suggest starting a new post with your question.
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  • USER876USER876
    1000 Comments
    edited December 2011
    Been there for corporate functions, the only thing good about it was the view, and that day it was cloudy and rainy, so even that was moot.
    1st Groom

    View our FOR SALE items
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