I got an iPod touch for christmas. It had the tiniest little scratch on the screen which didn't seem like a big deal. Flash forward 5 days and it now has a longer scratch and part of it is a crack! I called apple and they said it may or may not be covered under warranty because they don't know how the scratch happened so I have to drve 45 mins to bring it into the store tomorrow. Does anyone have experience with their customer service? I do not want to pay $199 for a repair when that is what the damn thing costs!