They treat their customers like this??

hiphopdancer2007 · May 2011

Ok so this is a half vent half are they right and I am being silly. I have asked around to a lot of friends and family on a place to go for my flowers. This particular place came highly reccommended by a few of them. I first called them when I got engaged last year to see when they like to meet with their brides. They said not until 6 weeks before the event, would have been no big deal if she hadn't treated me like I was crazy for asking such a silly question and I am nuts for planning out so far. So then I call today because I have bridals coming up in July and I am 6 weeks out from at least needing my bouquet for pictures. They get on the phone today and ask my date. She puts me on hold and then very rudely says your wedding is too far out for us to help you. I can't help until the end of July and I am busy helping people with their memorial day plans so please don't call again until the end of July. Am I wrong for contacting them now for my September wedding? When did you guys start working with your florists? Should I even consider going back to them or take my business somewhere else? Thanks for any advice you can offer.

srfgirlie5 · May 2011

I'm really far out from my date too but I like to get a head start on things so I can shop around. I haven't contacted any florists yet but I'd be really offended if someone told me not to call back until such and such time... I would think they'd want to be booking things ahead of time. Maybe they're really THAT busy and don't need or want your business. I would not call them back.

mob2689 · May 2011

I would definatly call and talk to the manager/owner , see what she/he has to say. If that was the manger or thier H or W. I would go with plan "B",

After the wedding is over and life is back to "normal" write them saying how they came very highly recomended to you and state how you were treated , let them know how much money they just lost and that you will not recomend them to anyone and that you will let the ppl know that recomended them to you what bad customer service you received so they possibly won't highly recomend them so much. That should get their attention.

jwdeldotto · May 2011

I would definitely go somewhere else. My wedding is in Nov and I have started talking to florists back in Feb....and never got turned away like this.

Good luck w/ ur search.....

KellyBrian2013 · May 2011

Granted, I'm hiring a family-friend to act as my florist, so maybe that taints the way I see things... but my wedding is 15 months away and he started throwing ideas at me TWO DAYS after I got engaged.

Do I expect typical vendors to do so? No. But I would expect they would at least try to arrange something to make you - their CLIENT - happy.

I would say forget it. If this is the kind of customer service you are getting now, can you imagine what it will be like when things are hectic and you are close to your wedding date? What if they decide they are "too busy" to help you six weeks out?

Mandalynn9112 · May 2011

I'm over a year away from my wedding and I already made an appointment to talk to different florists. For one thing you need to shop around to see if you even want to get your flowers through them. Maybe they don't have the vision you do or maybe they are out of your price range.

I say look at some other places and then call them again if you don't find another place. My gut is sending up red flags that if they are going to be rude to you now I bet they are overpriced and not going to listen to your ideas about wedding flowers.

Maggie0829 · May 2011

I would go somewhere else. I used to work at a florist and we would tell brides to not worry about flower till 3 months out. You need to have things finalized like wedding colors, bridesmaid dresses, and venue before you can even think about flowers. But that said, that place of business was just plain rude and since they don't seem to want your business I wouldn't give it to them. Good luck with your florist search and I am sure it will all work out for the best!

Amandarose531 · May 2011

I agree with PP, it's not unusual to book the florist late, compared to everything else, but in this case - if it is their policy not to take customers till X time she could have AT LEAST jotted down your info, and said something to the extent of, we'll go ahead and make an appointment around such and such time to get started on your vision.

It has a lot to do with what flowers are available, something that is X dollars right now may be XX dollars in 6 months or perhaps not even available, so it's best not to get the bride to fall in love so far in advance, though - her customer service was downright pitiful and I would write a letter as well explaining to them how you were treated in detail, include names if you have to.

janicejab · May 2011

I would take my business elsewhere. My mom owns a flowers shop and when I worked there, if brides wanted to meet way far in advance, a designer would meet with them and go over what type of flowers, style, etc. the bride wanted. They wouldn't quote prices until closer to the date of the event though, so a lot of brides would have another meeting closer to their wedding date to go over prices or they would just wait and schedule a consultation appointment in advance. If that florist is so busy they can't make an appointment in advance and have to be rude to people, they must not need or want you business. I'd go to another florist.

They treat their customers like this??

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