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Texas-Austin

Early review: Embellish Nail Salon

So in reading another knotties post, I came across Embellish.  Looking at their website, I was very intrigued and decided to make it the spot for our wedding party to visit  for a little day before the wedding pampering.  It was really easy to book a party with them and they even have the option of you bringing in finger foods & drinks to the Westlake location (although we won't be doing this).

Now, fast forward a few months, it's a little over 2 weeks before my wedding and my nails have suddenly decided to start breaking, and I'm not talking just little chips off the end, I'm talking breaking down where you have no choice but to cut the nail with a pair of clippers. So, I decided to pay a little early visit to Embellish by myself to see if a manicure would help me stave off the overwhelming feeling that I was needing to go get acrylic nails, so here's my review.

I called to book an appointment for the shellac manicure and to my surprise, they had no appointments available that day, but they were able to get me one the very next day.  At first I thought this was crazy, but when I went for my appointment I realized that they follow a pretty strict appointment book because they don't want the salon over crowded.  It was nice to walk into a place that wasn't so full you wondered how they would possibly fit you in.

When you walk in it is a very serene and pretty environment.  The huge chandelier tells you right away that this isn't your typical nail salon.  I loved that everything was so clean and vibrant.  They also only do natural nail services, so there were no chemical smells to deal with.  You're greeted almost immediately and the hostess asks if you'd like something to drink.  They have a variety of sodas, but I opted for the cucumber water.  It was really refreshing since the day I chose to go happened to be one of the 80 degree days this week.

They ask you to take a seat wherever you'd like at their nail bar, which I have to say was quite a treat compared to the typical nail salon station.  The hostesses also come by to see if you need anything and offer you a warming neck wrap, which I also declined due to the 80 degree weather. Oh another thing I should mention is that they have M&Ms there to munch on.  I didn't partake but what a nice treat for their patrons.

The person who came to do my manicure was very nice and the metal tools she used had been sterilized in an autoclave, similar to what the dentist office uses.  They use a new smoothing block & emery board for each client (which they even offer for you to take home when they're done).  Everything is very sterile.  Even the ladies who were getting pedicures were seated in very comfortable looking recliners and each time a new person comes, they get a fresh clean huge copper bowl of sudsy water to soak their feet. Now granted there are no jets involved or massage chairs we're more used to seeing, the plus side is no chance of getting a weird infection or fungus!

The shellac service was great.  My nails look wonderful and now I no longer need to get acrylics.  The shellac service involves a special nail polish where your nails are dried with a UV light between coats, so you're completely dry when they're done.  Another plus! I've had my manicure a few days now and still no chips or cracks.  I'll be excited to see just how long it will last.

Granted it was a little pricey, but the fact that they use new boards for each client, it was a nice peaceful experience, and that the manicure is supposed to last up to two weeks, I think it was worth it.  Now it probably won't be a peaceful & serene environment when my whole bridal party is there, but I have no doubt the service we will receive will be excellent.
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Re: Early review: Embellish Nail Salon

  • sara.judkinssara.judkins member
    10 Comments
    edited December 2011
    So glad you loved Embellish!  It's the only place I will go for nail services and even when I broke my thumbnail half way down the nail bed and was bleeding like crazy and didn't know what to do about a month before my wedding, when I called them they told me exactly what to do to help it heal and not get torn any worse.  They are just awesome!
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  • a-c-da-c-d member
    10 Comments
    edited December 2011
    I will chime in here too... we had my shower there this past Saturday. It had some HUGE positives but there were also a LOT of negatives.

    As you stated it is a gorgeous place. It is all about being girly and pampered. The pedicure I got was fantastic and the "vanilla cupcake scented" paraffin wax treatment is a must. My Mom got a facial and she said it was amazing. They gave us complimentary Mimosas and beverages and all of the techs were very friendly.

    Then there are the negatives... They made life REALLY hard for my MOH and, at times, were very rude to her. Some of this was just from what she told me, but I was also in the room during some of the phone coversations, so I know it to be true. They make booking the party very easy but after that they became very difficult.

    Weeks after booking the party (and sending out the invitations) they wanted her to change the party from 11AM to 2PM. Afer MOH explained that we couldn't change it, they were very rude to her but finally agreed to the contracted time. They also told her (a week after confirming and agreeing to all of the appointments for guests) that they wouldn't be able to accomodate everyone during the party. My Mom's facial would have to be done an hour prior to the party and a couple of people couldn't have their pedicures until a couple of HOURS AFTER the party. So those people just decided to cancel their treatements, then they "reminded" my MOH about their cancellation policy and told her that she would be responsible for ALL of those charges!!! My Mom agreed to move hers up so that worked out okay but a few other people ended up paying for services they didn't have and my MOH ended up covering a few as well.

    The staff that was there on the day of the shower, were fantastic and very nice. They helped my MOH setup the food she had brought and allowed her to put up decorations.

    As the Bride, the day was great and I was totally pampered. As a Party planner and MOH, they were a nightmare. So, keep this in mind...
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  • edited December 2011
    ACD, I'm sorry to hear you had a bad experience with them. I had a bachelorette shower there for my sister recently, and I was blown away by the great service we received. I was already a regular customer at the Triangle location, but our party was incredible and made me a client for life. I made appointments for 8 ladies, and I had no issues when I needed to change a few appointments the week of the party. They provided wine and glasswear for the party, which I thought was a huge plus. Our party was at 7pm on a week night which is a slow time for the salon, so it worked out well. It probably would have been more hectic if we had the party on a Saturday afternoon.
  • edited December 2011
    Oh my . . . I agree maybe it has to do with the timing.  We're doing our party on a Friday in the afternoon, so maybe that's the difference?  Don't get me wrong, it doesn't dismiss their responsibility to uphold their part of the contract.  I'm glad to hear you enjoyed your pampering though. I'm so excited for our party & have no worries because my FMIL will take care of them if they even become the slightest bit rude.
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  • a-c-da-c-d member
    10 Comments
    edited December 2011
    I certainly don't want to keep anyone from doing their pampering there because the services and the place REALLY are great. I just want to let people know about the party planning side of things... be very careful about their policies and stand firm when they try to change things.

    My MOH did mention that all of the ladies at the salon the day of the shower were great to her. So, it sounds like just the lady in charge of the pre-planning was difficult.

    It was a great day and I thoroughly enjoyed it!
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