Vendors getting back to you

Re: Vendors getting back to you

• maybe984 member

  

  October 2011 edited December 2011

  I had this problem a bit, but nothing that extreme. A lot of the really affordable vendors, unfortunately, are doing this as a side job and have completely different careers during the day. My florist, DOC, linen/chair cover vendor, and makeup artist all have day jobs... so I was a little more lenient with them.
  
  It sucks, but in the end, if they do what they're supposed to do on your wedding day, and do it well... that's what's important.

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• FutureMrsSheeler

  

  October 2011 edited December 2011

  The only time I had this problem was with a chair cover vendor.. and I just didn't even end up considering them because I don't want next to nothing customer service on my wedding day.

  

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• maybe984 member

  

  October 2011 edited December 2011

  In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_vendors-getting-back?plckFindPostKey=Cat:Local Wedding BoardsForum:81Discussion:b699b6ad-f677-4318-88f5-9dd2f35d0132Post:72c211eb-afa6-4dcf-96b7-5c808eb5c658">Re: Vendors getting back to you</a>:
  [QUOTE]The only time I had this problem was with a chair cover vendor.. and I just didn't even end up considering them because I don't want next to nothing customer service on my wedding day.
  Posted by FutureMrsSheeler[/QUOTE]
  
  I do want to say that just because a vendor may take a while to email you back, it doesn't, <em><strong>in any way</strong></em> mean that they're going to give poor customer service on your wedding day. Nor do prompt email replies indicate good customer service. Yeah, measured together with other red flags, it could give you a clue, but it's not a one-to-one comparison. I had a vendor or two that were GREAT before the big day, and then totally let me down, whereas some of the hard-to-reach vendors did AMAZING jobs.

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• jessimae24 member

  

  October 2011 edited December 2011

  Tegdirb, is one of those vendors Highlights? I emailed Brady earlier this week, and still haven't heard from him. I'd like to hear back so that I can better compare him and Jason Lorge (Capture the Moments). So frustrating when I want to make progress on my videographer search.

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• tegdirb2001

  

  October 2011 edited December 2011

  In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_vendors-getting-back?plckFindPostKey=Cat:Local Wedding BoardsForum:81Discussion:b699b6ad-f677-4318-88f5-9dd2f35d0132Post:8e34a007-7b1a-4f4b-8570-0c6532ad3fb3">Re: Vendors getting back to you</a>:
  [QUOTE]Tegdirb, is one of those vendors Highlights? I emailed Brady earlier this week, and still haven't heard from him. I'd like to hear back so that I can better compare him and Jason Lorge (Capture the Moments). So frustrating when I want to make progress on my videographer search.
  Posted by jessimae24[/QUOTE]
  
  No it isn't. Brady has actually contacted me first instead of the other way around. I emailed a question about a month ago and it took him a few days to get back but that was because he was up north on vacation. I'm surprised he hasnt' gotten back to you. He has been a 24 hour turn around with me. I would defiantly email him again...and let him know this is your 2nd email.

  
  

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• colstj1 member

  

  October 2011 edited December 2011

  When I first contacted Lacey with Intuitive Blooms she took quite a while to get back to me.  I think as long as it is not too extreme to the point of where they are disrespectful I would continue to try working with them.  With Lacey she amazed me when we were finally able to make an appointment and I know she is really busy with her other job and doing the flowers on her own. But I am just going to trust other people reccomendations and I know she will do a great job the day of because I have also seen her work.
  
  Hopefully communication with your vendors will work out better soon.

  ------------------
  
  My Planning Bio - Update 8/5/12
  

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• SuperRNluvsChef

  

  October 2011 edited December 2011

  I guess I didn't have too much issue finalizing things.  It was hard to get a hold of Penny Steele.  Mainly because we kept playing phone tag.  I know many vendors give upcoming weddings priority over other inquires so it's unfortunate that your wedding is so close and they are late to respond.  But like Maybe said it doesn't mean they won't come through on wedding day.  I never final finalized (haha) with Smart and Chic, I mean they had my timeline and what not but that was made about 6 weeks out and but I wanted to call the week of just to make sure everything was a go as scheduled but completely forgot and they still showed up.  Try not to stress too much :0)  GL!

  Hitched! 09.30.11

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• esunada member

  

  October 2011 edited December 2011

  I think it is reasonable to expect vendors to get back to people within 72 hours (business days) unless they are on vacation, in  which case they should specify that in their voicemail or email.  Other exceptions is if they bride is emailing everyday asking stupid questions, like is my cake going to be perfect?  Then I might consider waiting on those as a vendor, haha.  If a vendor doesn't have an answer yet they should inform the bride.  If they have other jobs, they should learn to manage their time like every other person or not take on so much. 
  
  I just think it's a pain to have to email people multiple times, that shouldn;t be your job as a customer.  Also, they should check their spam because emails go there sometimes that aren't supposed to be there.  
  
  Just my feelings...
  
   

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• Cackle6 member

  

  October 2011 edited December 2011

  In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_vendors-getting-back?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:b699b6ad-f677-4318-88f5-9dd2f35d0132Post:72c211eb-afa6-4dcf-96b7-5c808eb5c658">Re: Vendors getting back to you</a>:
  [QUOTE]The only time I had this problem was with a chair cover vendor.. and I just didn't even end up considering them because I don't want next to nothing customer service on my wedding day.
  Posted by FutureMrsSheeler[/QUOTE]<div>
  </div><div>Ditto this. I emailed a potential vendor and 3 weeks later and not heard anything, and emailed one more time and still didn't hear back, so I didn't bother trying again. Also, I did have one vendor who took a few weeks to get me a quote, which I understood because it was a busy time, but I emailed back and asked a few questions and never heard back, so I took them off my list.</div><div>
  </div><div>I realize vendors get busy, but I think if you can't get back to someone within a week, then there are bigger issues at hand.
  
  </div>

  
  Planning Bio! Updated 05.02.12

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• flower_lover member

  

  October 2011 edited December 2011

  I had a problem with a florist being very slow at getting back to me, and I wish that I had followed my instincts and not hired her. I interviewed several florists, and all of them got back with me with cost estimates within 4 days of when we met. The person I hired, however, took over 2 weeks. However, I really liked her designs and shop and I moved forward with her, thinking I was giving her a break.
  
  Well, as the wedding approached, she was supposed to call me 3 weeks prior to finalize everything. She didn't, and I called her shop several times that week, and they always said I just missed her. When it was 2 weeks prior and she hadn't returned my call, I went to the shop in person and asked for my deposit back, as I did not feel like I could rely on her. She told me that "of course when it comes to your wedding day you will be my #1 priority", but at that point I had zero trust.
  
  I found another florist and all worked out perfectly, but I didn't like having to go through the trouble of calling her so many times so close to the wedding when all of the other vendors called *me* to finalize the details.
  
  So, trust your instincts. Do you think they'll be better at getting back to you when the wedding approaches? If so, why?
  
  

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