Ok so I found a lady online with all of her credentials I was very impressed and found out she was going to be at the mid america bridal show. It was Simply Elegant Cakes. So my fiance and I met with her there at the show and we thought of the cakes there at MAC hers was the best. We decided to make an appointment with her to taste her spice cake. We were to pay for our spice cake since its not a typical flavor that people order and she would not have any extra on hand. No big deal I was willing to pay for a sheet cake! We made the next available appointment she had with every intention on booking with her. She wrote down our wedding date, location and what ideas we had on what we had wanted to do for our cake.
2 days before our cake appointment I'm thinking you know she hasn't called to confirm our appointment I will call her. I have a busy weekend and want to make sure with the other events I was working that everything was going to be ready. So I give them a call. The husband answers the phone and I said I was calling to confirm this is Chrissy I have a 930 with you guys on sat. He replied I was just going to call you. You have the Sept 18th weddig right? Sorry we can't do your wedding anymore. I was like What?? I said how is that so I had an appt to pick up a spice cake taste it and book with you.
He said they are now full on that date. I was pretty mad and upset. Yes I know I did not put down a deposit but let me tell you he knew when we were walking away that day and made that appt that we were going to book...with MY business I pencil someone in and if someone else wants the same date and the other client hadnt secured the date I call the other client back and ask them are you planning on booking with me if so I need a deposit because I have one spot left and another client is interested. I would not say oh well let me offer it to you and go above the other client. That is just not right! I would have gone in and put down a deposit had they called me and said this to me. They tottaly pulled the rug out from under me and I think thats just bad business.
Also he replied with you should have put down a deposit. No apologies nothing! Some people!!! I am still fuming over this..my fiance more then me was raving over the cake. He has been a good sport with the wedding and I knew how much he was into her cake. So far he has not made a big deal but has given me control over everything so I really wanted them for him. They just lost out on my wedding cake, grooms cake, bridal shower cake not to mention the potential to gain my business from other brides I work with and other events that use cakes. I also have 2 kids and we throw them big parties for their birthdays..its the coordinator in me...so they lost out on that too!! Does it matter to them probably not!
We did end up booking an appt last minute from the Cake Gallery. After hearing many rave reviews from my previous clients and friends I decided we would go there. They were very sympathetic to what happened to us. Also FYI they do not charge you for samples. They make you 3 o4 inch mini cakes in the flavors of what you want. I had 3 samples free and paid for 2 after that. The cake was to die for..so moist and yummy. We are going with a spice cake with filled cream cheese frosting and buttercream on the outside. It will be a darker ivory color with ribbon around the tiers. The cake topper will be two fondant pumpkins..one sitting flat the other leaning on the one sittng. Scattered on the cake on each tier will be little fondant acorns and pumpkins and leaves. We will have on the middle tier the words Fall in Love. Obviously we are having a fall wedding! =0)
Moral of the story dont assume your going to be booked with someone just because you make an appt. With that said though I would have NEVER blindly booked without tasting that cake..so if they did call me to book they would have had to have a sample whipped up. NEVER book without tasting..one of my brides did this and thats a whole nother story..lets just say bread doesnt even begin to describe the taste of her cake. Also kind of glad I didnt book with simply elegant because Cake Gallery was cheaper per slice then the other ladies and if this is thier business practice I would be fearful for what could have happened with my cake!
I promise on I am not a bridezilla but was EXTREMELY tempted after that...lol..Cake Gallery calmed me down! I started this topic after reading the tux tragedy story..I think its good we share good and bad experiences. Start a new post with good and bad if you have a story to tell.