Vendors

RachNRich · November 2010

I'm going to say this once, and only once. After this, I will just start deleting every post that violates this without batting an eye.

Vendors are NOT to post here. It's as simple as that. If they have issues with an individual's review(s) of them, and wish to respond on their own behalf, they have to go through the appropriate channels. As such, knotties should not be posting for them on their behalf...that simply is not a good idea.

Please contact The Knot directly if you are a vendor and would like a response posted. There is no guarantee that it will be, but if it is not done through the correct channels, I will delete it.

Thank you.

amityr1976 · November 2010

Thank you!!! That type of review response (where supposed confidences are publicly shared in such a shocking manner and where other brides names are used - without their permission I'm assuming) only makes the vendor look bad, no matter what the situation.

smokeybailey · November 2010

Rach,

I am confused. Can one not post a bad review here? I see the good reviews are still up but the not recommended review is gone.

I am not well-versed in the rules of the local boards so maybe I missed something but the bad reviews help in determining which vendors I choose as well as the good ones do.

Are the really bad reviews always pulled down? I realize that they could be shown through the filter of an upset bride but so are the good ones. I have, more than once, clicked on someone's pics from a photographer that got rave reviews and thought, wow, these are bad. Obviously, the rave review was written by a very excited newly married woman.

Can you advise if the reviews shown are skewed towards showing only the good ones? Which, by the way, is TOTALLY fine. I get that vendors pay the bills around here and the Knot does not run on fairy dust and happy thoughts. I'd just like to know so I can make my own objective decisions.

thanks,
SB

stinkerbell6879 · November 2010

Smokey,

In my year around here in almost ALL cases unless a review gets to the point of being a bashing, personal attack, etc.... Rach will not take it down. As you said we need the GOOD and the BAD of it all. Also.....Photography is a VERY hot button topic on this board and has caused many heated threads. So yeah....When it comes to Photographers I would take it with a grain of salt and talk to them personally and get them to send you a full un-edited wedding to get the best idea of whether or not they will work for you.

hadiyahben · November 2010

Yes negative reviews will be taken down and heaven forbid you say something negative toward a popular vendor!!!!!! The vendor will prevail.

I come from a country where speech is not free, so to think you cannot speak out about your experience without being shunned and deleted is really sad.

stinkerbell6879 · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local Wedding BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:31d27ad0-7109-43a6-99d8-ba829e832901">Re: Vendors</a>:
[QUOTE]Yes negative reviews will be taken down and heaven forbid you say something negative toward a popular vendor!!!!!! The vendor will prevail. I come from a country where speech is not free, so to think you cannot speak out about your experience without being shunned and deleted is really sad.
Posted by hadiyahben[/QUOTE]

It is ONLY taken down when there is foul language and PERSONAL attacks on the vendor. So sorry....that's BS.

smokeybailey · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:caa222f4-838f-47b2-9d59-9b16e54c9612">Re: Vendors</a>:
[QUOTE]In Response to Re: Vendors : What was the personal attack? Didn't the bride just relay her experience? She did not say he was a bad person that kicks babies or anything like that. vendor vs. knot ladies = vendors win
Posted by hadiyahben[/QUOTE]

Which is fine as long as that is laid out in advance. I wouldn't bite the hand that feeds me either...

ahhhitsshannyn · November 2010

I think that something happened on that post that both you and I probably missed. I have not been here too long, but I highly doubt on a wedding planning board, where it is full of stressed brides wanting to vent, that they would just delete it because of a bad review. I have seen bad reviews on cashman and their prices and I still see those reviews so thats not whats going on.

direy25 · November 2010

vendor vs. knot ladies = vendors win

What does that even mean? And I've read plenty of bad reviews posted on this site.

aerinpegadrak · November 2010

Bad vendor reviews used to be against Knot rules, under the logic that since they weren't allowed to post here at all, they couldn't defend themselves agaisnt unfair allegations. Sometime a while ago (maybe around the time of the format change, but I think it was before), they instituted a way for vendors to respond, so now all reviews are permitted as long as they stay within overall Knot rules.

That's my understanding of it, at least. I'm not a mod anywhere, so grain of salt.

dvohnout · November 2010

I think that the only posts that get deleted are those that get out of hand. If there is foul language or vendor bashing, then it is deleted. You can also search the knottie bios to read TONS of bad reviews.

hadiyahben · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local Wedding BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:62805efc-7881-4729-a9a7-73389928710e">Re: Vendors</a>:
[QUOTE]vendor vs. knot ladies = vendors win What does that even mean? And I've read plenty of bad reviews posted on this site.
Posted by direy25[/QUOTE]

Bride posts a negative review then vendor posts a ranting and unprofessional response. Then bride's review gets deleted and vendor reponse gets deleted. So the vendor has the last word. She didn't start the drama, she gave her review of his pictures and professional conduct as she interpreted it to be. It was a closed topic why else would it have been deleted other than to cater to the vendor? Vendor wins.

stinkerbell6879 · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local Wedding BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:91dfd4a6-23fd-4903-b87c-2b9417ab2f55">Re: Vendors</a>:
[QUOTE]In Response to Re: Vendors : Bride posts a negative review then vendor posts a ranting and unprofessional response. Then bride's review gets deleted and vendor reponse gets deleted. So the vendor has the last word. She didn't start the drama, she gave her review of his pictures and professional conduct as she interpreted it to be. It was a closed topic why else would it have been deleted other than to cater to the vendor? Vendor wins.
Posted by hadiyahben[/QUOTE]

Have you not seen the bad reviews that Gimme Some Sugar, Double Decker Bus...etc...have received lately? HUH? So NOPE the Vendor does not always win. In extreme cases where a thread has gotten out of hand then..Yes....It's going to get taken down. Also there are PLENTY of bio's in which brides have given honest reviews. Also remember....reviews are an OPINION. and should be treated as such.

jccswl · November 2010

Deleting bad reviews is NOT the norm here. Rach did the right thing to delete when the photog.(DT), posted through another knottie and made a long and personal rant about the knottie that gave her review.

hadiyahben · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local Wedding BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:ea83b42e-44ac-4a16-b5a5-16cdc7b4a032">Re: Vendors</a>:
[QUOTE]In Response to Re: Vendors : Have you not seen the bad reviews that Gimme Some Sugar, Double Decker Bus...etc...have received lately? HUH? So NOPE the Vendor does not always win. In extreme cases where a thread has gotten out of hand then..Yes....It's going to get taken down. Also there are PLENTY of bio's in which brides have given honest reviews. Also remember....reviews are an OPINION. and should be treated as such.
Posted by stinkerbell6879[/QUOTE]

In this case vendor wins because the knot girl giving the review was not out of hand, not attacking, not using harsh words. If it was out of hand it wasn't because of her so why should she be punished by having her reviews deleted? Delete the people whom made comments that were out of hand like the fake bride in that thread. Now that opinion will never be out there. I am new here and like I said, I come from a place where speech is not free so this type of censorship is shocking. Vendor wins.

stinkerbell6879 · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local Wedding BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:d6584905-6896-4610-b672-5c30230f8384">Re: Vendors</a>:
[QUOTE]In Response to Re: Vendors : In this case vendor wins because the knot girl giving the review was not out of hand, not attacking, not using harsh words. If it was out of hand it wasn't because of her so why should she be punished by having her reviews deleted? Delete the people whom made comments that were out of hand like the fake bride in that thread. Now that opinion will never be out there. I am new here and like I said, I come from a place where speech is not free so this type of censorship is shocking. Vendor wins.
Posted by hadiyahben[/QUOTE]

Yes it will. She has every right to have this review in her bio for others to see.

ninaq06 · November 2010

This is all nonsense we all need to remember that these reviews are from our personal experiences and should be taken by the reader with a grain of salt like I believe it was mentioned already contact the vendor and get a feel of them for yourself take a scouting trip if you can. Don't just pick and choose vendors from knottie reviews without doing any research and then try to blame the knot for you getting a vendor you were unhappy with in the end. In the end you only have your self to blame plain and simple. This is how I see it in these situations and this is my opinion so take it with a grain of friggin salt!

smokeybailey · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:9bce8f6b-80e0-40c9-8513-e1fa75f31d67">Re: Vendors</a>:
[QUOTE]This is all nonsense we all need to remember that these reviews are from our personal experiences and should be taken by the reader with a grain of salt like I believe it was mentioned already contact the vendor and get a feel of them for yourself take a scouting trip if you can. Don't just pick and choose vendors from knottie reviews without doing any research and then try to blame the knot for you getting a vendor you were unhappy with in the end. In the end you only have your self to blame plain and simple. This is how I see it in these situations and this is my opinion so take it with a grain of friggin salt!
Posted by ninaq06@yahoo.com[/QUOTE]

Honey, I don't think anyone was suggesting that one would book ONLY based upon reviews. BUT I have no problem saying that if I get married in LV, I will be starting here with the short list and then investigating from there. I wouldn't blame anyone if I am unhappy. That's why I noted that even some of the rave reviews I don't agree with.

No one is saying what you are saying. At all. I just wanted to know if very bad reviews are typically removed. If I don't know that and all I see is fantastic reviews, then I may miss a nuance that would push me another direction. Perhaps I have missed your meaning.

ninaq06 · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local Wedding BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:2cd452fc-03d9-4380-8de5-ae023bfaaf66">Re: Vendors</a>:
[QUOTE]This is the reason why I originally chose The Knot do my planning and to provide feedback.
Posted by abuckeye4ever@hotmail.com[/QUOTE]

This is what I was refering to you. Not you :)

stinkerbell6879 · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local Wedding BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:00ec2a36-0785-46b1-944b-291cc701d36a">Re: Vendors</a>:
[QUOTE]In Response to Re: Vendors : Honey, I don't think anyone was suggesting that one would book ONLY based upon reviews. BUT I have no problem saying that if I get married in LV, I will be starting here with the short list and then investigating from there. I wouldn't blame anyone if I am unhappy. That's why I noted that even some of the rave reviews I don't agree with. No one is saying what you are saying. At all. I just wanted to know if very bad reviews are typically removed. If I don't know that and all I see is fantastic reviews, then I may miss a nuance that would push me another direction. Perhaps I have missed your meaning.
Posted by smokeybailey[/QUOTE]

Smokey - I have lurked enough on E to know that you have enough sense to take these with a grain of salt and move on. Now SOME others do not seem to be using TK in that way and are going only off of reviews. Which IMO. Is not the way to go.

hadiyahben · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local Wedding BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:9bce8f6b-80e0-40c9-8513-e1fa75f31d67">Re: Vendors</a>:
[QUOTE]This is all nonsense we all need to remember that these reviews are from our personal experiences and should be taken by the reader with a grain of salt like I believe it was mentioned already contact the vendor and get a feel of them for yourself take a scouting trip if you can. Don't just pick and choose vendors from knottie reviews without doing any research and then try to blame the knot for you getting a vendor you were unhappy with in the end. In the end you only have your self to blame plain and simple. This is how I see it in these situations and this is my opinion so take it with a grain of friggin salt!
Posted by ninaq06@yahoo.com[/QUOTE]

This is asinine. No one is blaming the knot. We all read reviews and take them into account when choosing a vendor but it's not all we look at. abuckeye isn't saying that either. She said she wants to provide reviews so she can pay it forward, most past brides do this hence the knotties list, and married bios, etc. She's also saying she chose the knot to help her plan which is what we all did considering we're here!!! Not having a good experience with a vendor is not her fault.

MsBerlin · November 2010

@abuckeye, sorry about your bad experience and that your review got deleted. Perhaps you can repost your review and this time it hopefully it won't be deleted so we can all benefit from your honesty and experience.

I didn't get to read the thread, but if there were inappropriate posts, I don't understand why those individual posts couldn't be deleted without deleting the entire thread?

I think all of us brides appreciate both the good and bad reviews.

kara811 · November 2010

Did I miss something? I know I read the reviews on DT Photography, but DT actually replied to it through another Knottie? I'm sort of getting that from all the replies. I've never seen any bad reviews taken down so far from being on here. I've been lurking for a very long time, months and months before I started posting. But like many PPs said, on all these boards you just gotta take it all in with a grain of salt.

RachNRich · November 2010

Obviously I haven't been around all day; I've been at work, and I just got home. I did NOT---let me repeat---I did NOT remove the negative reviews of vendors. I never have. I never will. The only time I have deleted something was when someone has gotten profane--and, even then, I only deleted specific posts that have foul language geared towards another individual, not entire threads (say asss, shits, bitch all you want, I don't care---just don't call another person it, or we'll be fighting).

What I did delete, however, was a knottie posting an email that a vendor had sent to a slew of people requesting they post on their behalf. No thanks, I'm not standing for that. I did also close the original negative review thread--but I did not delete it. I reopened it this morning, assuming things would calm down after I made my post to the *vendors* this morning. I also emailed Knot Annie---she wrote me back this morning to let me know she had deleted a post on this board that sounded very similar to the posts I had to delete at 7am this morning (email posted by a knottie on behalf of vendor).

RachNRich · November 2010

I finally read this whole thread---and, to be honest, my best guess is that Knot Annie deleted them. I was shocked to see them both gone.

abuckeye---I'm sorry. I think your reviews should have stayed--I think they are important to other brides, good or bad. As far as I'm concerned, a bride could be hell bent on a certain vendor--and one review (good or bad) from one single person probably won't change her mind. It's the collection of reviews, GOOD and BAD or favorable and unfavorable...etc., that make this board such a great place.

dvohnout · November 2010

Hey Rach-- random question. Does knot tie Annie get paid. Like is her job with the knot?

MsBerlin · November 2010

There was a very similar situation that occurred recently on WeddingBee where a girl posted a bad review about a photographer, his "friend" responded with nasty remarks, and the entire thread was deleted. A lot of brides were upset about it. In the end, I think all it proves is how shady and unprofessional the vendor is!

RachNRich · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:01aac664-a958-4d13-83c3-d3f62296bfde">Re: Vendors</a>:
[QUOTE]Hey Rach-- random question. Does knot tie Annie get paid. Like is her job with the knot?
Posted by dvohnout[/QUOTE]
<div>haha--yes, it's her job! Wouldn't I love for this to be my job-job...I'd be in heaven. Lucky her!</div>

ebonyivory10 · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local Wedding BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:3e78f5b0-c448-4bce-9c49-1b18ff55fee3">Re: Vendors</a>:
[QUOTE]I finally read this whole thread---and, to be honest, my best guess is that Knot Annie deleted them. I was shocked to see them both gone. abuckeye---I'm sorry. I think your reviews should have stayed--I think they are important to other brides, good or bad. As far as I'm concerned, a bride could be hell bent on a certain vendor--and one review (good or bad) from one single person probably won't change her mind. It's the collection of reviews, GOOD and BAD or favorable and unfavorable...etc., that make this board such a great place.
Posted by RachNRich[/QUOTE]

The best thing my mom ever told me when I was young was, "Not everyone is going to like you. It's their loss if they don't, but it will happen." That is something I believe translates to personal as well as professional relationships. Everyone will not have the same dynamic with a vendor. Even if I see a bad review, will it keep me from using that vendor? Perhaps yes, perhaps no. Like Rach said, I think it's important to see the good, bad, and ugly reviews combined with your own research so you can make an informed decision. Otherwise if someone is only getting positive reviews, I would be suspicious. (Mindy Bean, anyone? LOL)

It's a bummer the review was deleted, but maybe Knot Annie felt it was more harm than good to keep it around? Who knows.

And on a side note - Hadiyahben I think you are FOS and I'm calling shenanigans.

TGIF! <img src="http://cdn.cl9.vanillaforums.com/downloaded/ver1.0/content/scripts/tinymce/plugins/emotions/images/smiley-laughing.gif" border="0" alt="Laughing" title="Laughing" />

direy25 · November 2010

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_vendors?plckFindPostKey=Cat:Local Wedding BoardsForum:91Discussion:7ea84525-c464-486e-bad0-bd176c49becdPost:112dca61-81d1-44e5-a333-d09929c7d5c7">Re: Vendors</a>:
[QUOTE]In Response to Re: Vendors : The best thing my mom ever told me when I was young was, "Not everyone is going to like you. It's their loss if they don't, but it will happen." That is something I believe translates to personal as well as professional relationships. Everyone will not have the same dynamic with a vendor. Even if I see a bad review, will it keep me from using that vendor? Perhaps yes, perhaps no. Like Rach said, I think it's important to see the good, bad, and ugly reviews combined with your own research so you can make an informed decision. Otherwise if someone is only getting positive reviews, I would be suspicious. (Mindy Bean, anyone? LOL) It's a bummer the review was deleted, but maybe Knot Annie felt it was more harm than good to keep it around? Who knows. And on a side note - Hadiyahben I think you are FOS and I'm calling shenanigans. TGIF!
Posted by ebonyivory10[/QUOTE]
Excellent post ebony! Especially the bolded part...
<img src="http://cdn.cl9.vanillaforums.com/downloaded/ver1.0/content/scripts/tinymce/plugins/emotions/images/smiley-kiss.gif" border="0" alt="Kiss" title="Kiss" />

MVJP10 · November 2010

I missed all the action damn! One bad review could make up someone's mind maybe. I remember back late summer people were flipping their shiit because that make up group Glamsquad got a bad review so everyone was all ZOMG they suck! Pfffft. Then some chick wanted to use her photography package with Bently Wilson for something unusual liek engagement shoot and wedding and they found out they couldn't. Then people were bittchin about Bently Wilson for a while. Just sayin if that's how you roll, one review could determine things. I didn't use either but they both seem reputable even outside of this here website.

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