Illinois-Chicago

What would be reasonable?

Hi all-

I'm a former bride and am happily married to my DH for over two years.

Here's a scenario: I was asked to have my video of my wedding and it was promo'd. I still do not have a finished product. Out of respect, I opened a new account on the knot and will not name the vendors name. I haven't really bothered the vendor because they said they've been busy. I've been really patient. Really patient. I've recently sent an email to them over 3 weeks ago and no response. I sent one a week ago, and still no response. I just sent one tonight.

Am I being unreasonable in asking for my promo'd video, after being patient for over 2 years?

What can I do to resolve this? Any thoughts?

Ps. I will not divulge any names.

Re: What would be reasonable?

  • edited December 2011
    You aren't being unreasonable. You might want to page Alphabride- she had a lot of problems getting her video from her videographer.
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  • MrsPapsMrsPaps
    1000 Comments
    member
    edited December 2011
    you're not, if it's been 2 years and they promised you a video, then they owe you a video. regardless if you are a paying customer or not, they need to follow through with you. I would contact BBB and see if there is anything they can do.
  • edited December 2011
    You may not want to state names and that's ok. I will tell you that if the vendor was Shoot the Bride Films you may never get it, especially if you didn't pay for it.
    Paying customers that wed a year ago are still waiting from that vendor.

    And for the record, I did get all of my edited video's from Shoot the Bride at 5 months out from our wedding date.
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