Please refer to my previous post for reference. Long story short, I went to Eva's Bridals in Oak Lawn to look at bridal gowns. A couple of weeks later I made a second appointment with plans to purchase a dress there. I was there for over 45 minutes and somehow the dress was nowhere to be found, but received no apology from the staff. I was furious and frustrated, and therefore wrote my original post.
I visited the Eva's location in Tinely Park and spoke with the manager about the situation. She finally apologized and suggested that I give them another chance....So against my better judgement, I decided to make another appointment for this Saturday.
Today, I received an "urgent" voice mail from a sales associate, Kasia, asking that I return her call. When I did call back this evening, she explained that her manager had seen my review online, and since I was so unhappy, then maybe they're not the best place for me. So instead of asking what they can do to rectify the situation or being grateful for that I decided to give them a second chance which they clearly did not deserve, they tell me that I shouldn't bother to come in. And if that were the case, I don't understand why the manager didn't call me herself. Again, more proof that they clearly do not know how to properly run a business.
Well Eva's Bridals in Oak Lawn, I hope you enjoy reading this post as well. Too bad you can't respond since vendors are not allowed on this site. Instead of hiring people to scour the internet looking for all of your negative reviews, and then writing fake positive reviews, like you do on Yelp, you should hire someone to help organize your store. If you focused more on customer service instead of drafting bogus reviews, then wouldn't have to worry about receiving any negative reviews.
The one positive thing about this very unfortunate experience is that I can left the several other brides I know who are getting married within the next year or two to avoid Eva's Bridals. I've been to 3 other bridal shops and received nothing less than the VIP treatment. So I know I will find my dress elsewhere and will not have to worry about whether or not Eva's Bridals of Oak Lawn actually placed the order (
Click here for Reviews on Yelp).
Brides, I truly hope you learn from mine and SO many other bride's mistakes and stay away from Eva's Bridals of Oak Lawn.