Wedding Etiquette Forum

I need to tell you guys how awesome David's Bridal is being

I haven't shared this over here because, well, it's a crazy, embarrasing, and emotional story.  I feel like David's often gets a bad rep though, and I want to share how they're helping us out.

One week ago my mother in law and sister in law both had a mental break down.  They started planning a wedding for my sister in law, who isn't even dating anyone and hasn't in years.  They planned to the point where they reserved a venue and purchased clothing.

On Sunday they went on this weird joyriding thing and ended up in a high speed chase with the police.  They were caught and arrested and at that point all the weirdness came to light.

In the process of planning the wedding that was never going to happen, they purchased a gown, veil, tiara, shoes, bra, slip, purse, and jewelry for SIL to wear.  They also purchased a bridesmaid's gown for my other SIL and a gown, shoes, purse and jewelry for their grandmother.  It ended up being about $2000 worth of merchandise and my MIL opened a David's Bridal credit card and put it all on there.

After everything came to light we decided to see if we could return the things to DB.  DB has a strict no returns policy, so we had to call corporate.  Within one day we had permission to return everything and the manager at corporate said she would make sure we only dealt with the original person we spoke to at the store level about it so as to keep the questions to a minimum.  That person then called me to set up an appointment for the return.

Throughout the whole process they've been incredibly kind, compassionate, and sympathetic.  They didn't have to help us, especially since we've been unable to get any documentation stating MIL was operating under a mental illness, but they helped us immediately without hesitation.  Obviously it doesn't make the whole thing better, but it's certainly lifted a $2000 weight off the family.

Re: I need to tell you guys how awesome David's Bridal is being

  • Wow! I'm so sorry your MIL & SIL did that. I'm sorry you and your H are having to deal with the fallout. It's good DB isn't being a bunch of twunts about the whole thing.
    image
  • cheeseandricecheeseandrice member
    2500 Comments Second Anniversary Combo Breaker
    edited April 2012
    oh wow. I'm sorry your family is dealing with all of this, but it's so good to hear DB is being accommodating!  Did they put a deposit down on a venue too? They both went through a break down at the same time? I'm oddly... fascinated... by this. (Sorry, that's probably really insensitive.)

    Anyway, got my dress from there and the girls got their BM dresses from DB too. We had nothing but extremely positive experiences every time we went. I think it's totally hit-or-miss.
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_i-need-to-tell-you-guys-how-awesome-davids-bridal-is-being?plckFindPostKey=Cat:Wedding%20BoardsForum:9Discussion:6dfdecbe-3f6d-4ef0-9ec4-343be3318fc7Post:83be8fdd-143f-4271-b800-a6e94ca21577">Re: I need to tell you guys how awesome David's Bridal is being</a>:
    [QUOTE]oh wow. I'm sorry your family is dealing with all of this, but it's so good to hear DB is being accommodating!  <strong>Did they put a deposit down on a venue too? Were they both going through a break down at the same time? I'm oddly... fascinated... by this</strong>. (Sorry, that's probably really insensitive.) I got my dress from there and the girls got their BM dresses from DB too. We had nothing but extremely positive experiences every time we went. I think it's totally hit-or-miss.
    Posted by Steph+J[/QUOTE]

    <div>
    </div><div>I don't blame you.  We're all totally speechless over the whole thing, it's so odd.</div><div>
    </div><div>SIL has been mentally ill for a long time but it's never been diagnosed because she refused to get help.  We think MIL just snapped under the stress of having her mentally ill daughter with her 24/7 and once MIL went it was a short trip for SIL to join her.  They had reserved a venue but the venue was waiting for the contract and deposit, which we don't think was ever sent.  I cancelled the venue and will call back in a few days to be sure they didn't receive anything further from them.</div>
  • I'm sorry to hear that your ILs are suffering through this. My Aunt has been unstable for the past several years. We currently don't know where she's living, we think she's staying in a hotel right now. It's frustrating because ever time she's put in the hospital they release her when she just can't be ready for it because of the overwhelming lack of resources they have. 

    I hope that things get better for your H's family <3
  • Wow, poor MIL (and SIL for that matter.) It sounds like they're lucky to have family looking out for them.
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_i-need-to-tell-you-guys-how-awesome-davids-bridal-is-being?plckFindPostKey=Cat:Wedding%20BoardsForum:9Discussion:6dfdecbe-3f6d-4ef0-9ec4-343be3318fc7Post:a5dec884-e799-48ee-8a19-add959cdfa1f">Re: I need to tell you guys how awesome David's Bridal is being</a>:
    [QUOTE]Holy Eff! Drama that is crazy.  I'm glad DB was so nice and accomodating about it.  I hope that you guys can help your SIL.  If you ever need to grab a drink, let me know.
    Posted by crfb87[/QUOTE]

    <div>You probably saw it in the paper or on the news.  It was all over the place for a couple of days.  And yes, a drink would be effing fantastic.  We have the nephew this weekend (did I mention SIL has a 4 year old and Dad isn't in the picture?  She was living with ILs, so FIL just became a 52 year old single parent to a 4 year old) so that's out; how's the week for you?</div>
  • I need to check my rehearsal schedule, but Tues or Thurs might work.  I'll text you tomorrow.
  • Wow Drama.  Good luck with everything.  So sorry you're having to deal with this, but I'm glad DB is being so accommodating.
  • I dont think they had a mental break down... it sounds like they are using drugs! 
    pregnancy calendar
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_i-need-to-tell-you-guys-how-awesome-davids-bridal-is-being?plckFindPostKey=Cat:Wedding BoardsForum:9Discussion:6dfdecbe-3f6d-4ef0-9ec4-343be3318fc7Post:a60b0bdb-377e-4552-ad5f-e4c6449b098c">Re: I need to tell you guys how awesome David's Bridal is being</a>:
    [QUOTE]I dont think they had a mental break down... it sounds like they are using drugs! 
    Posted by Melissa.hylton[/QUOTE]


    What the hell? Be more insensitive; I'm sure this will work out well for you.
    Due 10/21/13 with our first baby BabyFruit Ticker
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_i-need-to-tell-you-guys-how-awesome-davids-bridal-is-being?plckFindPostKey=Cat:Wedding%20BoardsForum:9Discussion:6dfdecbe-3f6d-4ef0-9ec4-343be3318fc7Post:a60b0bdb-377e-4552-ad5f-e4c6449b098c">Re: I need to tell you guys how awesome David's Bridal is being</a>:
    [QUOTE]I dont think they had a mental break down... it sounds like they are using drugs! 
    Posted by Melissa.hylton[/QUOTE]

    <div>They tested negative for everything known to man, but thanks for playing.</div>
  • I did hear about that story on the news, but they didn't give more details than the police chase. That's too bad : I'm really happy to hear DB was so helpful during all of this, and I hope your MIL and SIL are going to be okay. That's always scary to see happen, especially when its so close.
    image
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_i-need-to-tell-you-guys-how-awesome-davids-bridal-is-being?plckFindPostKey=Cat:Wedding%20BoardsForum:9Discussion:6dfdecbe-3f6d-4ef0-9ec4-343be3318fc7Post:a60b0bdb-377e-4552-ad5f-e4c6449b098c">Re: I need to tell you guys how awesome David's Bridal is being</a>:
    [QUOTE]I dont think they had a mental break down... it sounds like they are using drugs! 
    Posted by Melissa.hylton[/QUOTE]<div>Actually it sounds exactly like a mental break down. People on drugs generally don't start planning weddings for the heck of it, but nice try.</div><div>
    </div><div>Drama, I'm so sorry that your family is going through this, but I'm glad DB at least worked with your family on this and were accommodating. 

    </div>
    image
  • ceh789ceh789 member
    1000 Comments First Anniversary
    edited April 2012
    Wow I am so sorry you are having to deal with this.  I hope they both get the medical help they need, and I hope you and H are taking care of yourselves - it has to be very stressful.

    This is one of the first times I've heard anything good about DB and they get loads of bad press so it's nice of you to give them a rave for helping you guys out.
  • frantastic12frantastic12 member
    100 Comments 5 Love Its First Anniversary
    edited April 2012
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_i-need-to-tell-you-guys-how-awesome-davids-bridal-is-being?plckFindPostKey=Cat:Wedding%20BoardsForum:9Discussion:6dfdecbe-3f6d-4ef0-9ec4-343be3318fc7Post:a60b0bdb-377e-4552-ad5f-e4c6449b098c">Re: I need to tell you guys how awesome David's Bridal is being</a>:
    [QUOTE]I dont think they had a mental break down... it sounds like they are using drugs! 
    Posted by Melissa.hylton[/QUOTE]<div>
    </div>So wait, is that a snarky insult that makes you feel better about yourself? 



    *Edited because I was apparently a little too blunt. 
    image
  • No issues with David's Bridal here.  I bought my dress much earlier than the bridesmaids, but they still honored my expired coupons for their discounts.  Dresses came in weeks before promised.  Salespeople were all polite and helpful without being pushy.
    I know they have to love that you're recognizing their good deed publicly.  Sorry your family had to go through what they did so publicly.
  • Sounds like a personality disorder....I would cut all contact.

    Read about them. Sociopaths. Either both of them, or one is taking the other hostage.
This discussion has been closed.
Choose Another Board
Search Boards