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Caterer wont call me back

graysquirrelgraysquirrel member
2500 Comments 5 Love Its Combo Breaker
in Minnesota-Minneapolis and St. Paul
I have been trying for a few days to get into contact with a caterer I want to check out. We have really high hopes for them; they seem to be exactly what we're looking for. The problem is, they wont return my call. I actually got through to talk to a woman yesterday that said they'd make an apt with me asap, but they have not called yet. Is this normal for vendors? I am DIYing most everything and have little experience working with vendors at all.
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Re: Caterer wont call me back

  • maybe984maybe984 member
    500 Comments
    edited December 2011
    I had some issues with that on some of my vendors, as well. Once you actually book with them, you'll hold their attention more... but sometimes they're just a little flaky in the beginning.

    Are they just a caterer, or are they a restaurant that caters? I've found that any time they're a double-duty sort of business like that... or something one person runs as a side business (like a lot of florists, DJs, and DOCs) it's a little harder to get their attention until you've signed a contract.

    Give 'em another try. Call them again and see if you can get any further in the process. If it's still not working, start looking elsewhere.
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  • kkaew816kkaew816 member
    Eighth Anniversary 1000 Comments
    edited December 2011
    Ditto Maybe...

    Have you tried sending an email? Some people are better at email communication.
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  • ehathewaehathewa
    1000 Comments
    edited December 2011
    I wouldn't work with anyone who wasn't interested in my business. 

    If you email them (or call again and leave a message) it is OK to give a reasonable timeframe in which you expect a response.  ie "I would appreciate hearing back from you by the end of the week."
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  • wittyschaffywittyschaffy member
    Knottie Warrior 1000 Comments Combo Breaker
    edited December 2011
    Ditto Ehathewa- if they can't call you back, it isn't worth your time.  Give them a reasonable timeframe to get back to you and if they aren't able to do that, move on.  I had to do that with 2 vendors I was excited to work with (a videographer and a classic car service).  Both lost my business to other companies and when they finally did return my calls, I told them as much.
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