When we bought our rings, we had to special order my fiance's, hes got lady hands (don't tell him I said that) We payed for the extra insurance, shipping, and was told up to 12 weeks. No problem, we ordered in Feb, so plenty of time.
12 weeks latter, we have not heard anything, so we call, and get nothing. No one knows were the ring is, why it has not gotten in yet, or anything about it. We get our claim ticket, and the manger calls special orders, and says will get back to us by Friday. I just got off the phone with Fiance, and the ring, is out of production, can't be sized, and all they did was refund our money, and tell us we are having 40% off men's rings, and we might get it in 3 weeks if we find a new one.
I am so mad, I don't know what to do. My ring is sized, ready to go, but we picked our rings to match, and now they might not, and even worse....we might not get our ring in time for the wedding. They can't guarantee delivery date, but right now, special orders are taking only 3 weeks, but they can take 12 weeks.
I feel like calling them and letting them have it, I mean we are on week 13 and no one though to call and let us know?